Client Service Lead, North America

Join Next Matter's Launch Team in Canada!

Next Matter is expanding in North America, and we are seeking a Client Service Lead (North America) to play a pivotal role in our growth. As a Client Service Lead, you will be responsible for owning and driving the results and impact of your account portfolio.

You will serve as the primary point of contact, managing the entire lifecycle for your assigned accounts, including deal closure, onboarding, expansion, and ensuring customer success. You will also lead the implementation of our No-Code Workflow Automation Platform for our top global account in Canada.

Key Responsibilities:

• Pre-Sales: Participate in deal teams at advanced stages to create custom proposals, including power demos.

• After-Sales: Provide professional services to signed clients, ranging from low-touch hourly support to multi-month implementation projects and complex Proof of Concepts (POCs).

• Conduct quarterly or annual business reviews with key accounts to identify business opportunities.

• Attend regional partner events, trade shows, or client meetings as needed.

• Collaborate closely with the Product team to identify roadmap opportunities.

• Hire and manage a small team of 1-2 Solution Engineers.

About You:

• Experience in operations, digitization, and process management (financial services and retail experience is a plus, but not required).

• A self-driven, senior project manager, ideally with experience from a top management consulting firm.

• Strong technical acumen (understanding of tech stacks, system architecture, APIs, and low-code platforms).

• Data-driven with strong and concise communication skills for meetings and presentations.

• Full professional fluency in English; German proficiency is a plus, but not required.

• Entrepreneurial or startup experience in B2B SaaS is a plus, but not required.

Company Mission

Our mission is to empower every organization​ to unlock its full potential by turning the inherent complexity of midsize and enterprise organizations into capability. Next Matter is the new standard system for the automation of complex workflows in Midsize and Enterprise organizations, built for the AI era. Our experienced team comes from a diverse set of backgrounds with a team of 42 spanning 17 locations and 22 nationalities. We are passionate about freeing customer and employee service teams from running their work on highly manual, duct-taped solutions with email, spreadsheets, meetings, and chat, by building a product and team that our customers love and we can be proud of. 

Benefits 

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model.

• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America.

• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need. 

• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date.

• A learning budget of 1,000 EUR per year to support your personal and professional development.

• A competitive, top-of-market salary, bonus, and equity options.

How to apply

• Please apply with your CV highlighting your relevant experience and motivation to join.

• We interview fast, but thoroughly. The process is typically concluded in 2-3 weeks:

  • Coffee Chat with our Recruiter Tom

  • Interview with the Hiring Manager, Michael

  • Technical task with Michael & Tassilo

  • Team interview with 2 Next Matter team members

  • CEO interview

  • Investor Interview

  • Feedback & offer

• Find out more about life and careers at Next Matter on our FAQ page!

At Next Matter, we value and celebrate diversity. Therefore, we are committed to creating an inclusive environment and equal opportunity for all employees. Also, research has shown that some groups of people are less likely to apply if they don't meet 100% of the job requirements. If you are interested in one of our jobs and don't meet all of the criteria, we encourage you to apply anyways, as you might just be the right candidate for us. We are committed to building a team that represents a variety of backgrounds, perspectives and skills and look forward to hearing from you.