Offer summary

Qualifications:

Proven experience in data operations with a focus on customer, account, and campaign data., Strong understanding of data hygiene, integrity, and accuracy principles., Experience with digital tools like Salesforce CRM and data enrichment tools such as ZoomInfo., Excellent attention to detail and strong analytical skills..

Key responsabilities:

Establish and enforce data completeness and accuracy standards for customer and account records.

Streamline data cleansing processes and manage the data enrichment framework.

Collaborate with the GTM tech team to improve data enrichment and routing tools.

Develop and maintain a Master Data Management framework ensuring consistent data definitions.

Job description

About the Role: The Data Operations Specialist is critical in ensuring the accuracy, completeness, and effective data routing that fuels our GTM strategies. This role focuses on maintaining the highest data integrity standards across customer, account, and campaign data while owning and optimizing our data enrichment framework and lead-to-account matching and routing processes. You will be the guardian of our critical data assets, enabling personalized, impactful campaigns, accurate performance tracking, and enhanced strategic decision-making. Additionally, you will play a key role in establishing and maintaining our Master Data Management (MDM) system for GTM, ensuring data definitions are consistent and accessible across the organization.

Job responsibilities

Establish and enforce rigorous data completeness and accuracy standards for customer and account records.
Ensure that campaign data from all data sources is captured correctly & streamline data cleansing and maintenance processes to enhance operational efficiency.
Proactively identify and rectify gaps and data inaccuracies & define and manage the data enrichment framework.
Act as the day-to-day user of Data Enrichment and Lead to Account Matching and Routing tooling.
In collaboration with the GTM tech team, evaluate opportunities to consolidate or improve our data enrichment and Lead to Account Matching and Routing stack.
Develop and implement a robust Master Data Management framework for GTM, ensuring consistent definitions and terminology for key data elements.
Maintain a central repository for GTM data definitions, ensuring accessibility and accuracy for all stakeholders & collaborate with cross-functional teams to ensure alignment and adoption of MDM standards.
Establish a process for retiring outdated or redundant dashboards, ensuring users can access the most current information.
Develop and maintain a clear and accessible dashboard library or knowledge base, making it easy for users to find relevant insights packs & communicate dashboard updates and changes effectively to relevant stakeholders.
Provide regular reports on customer, account, and campaign data completeness, highlighting areas for improvement.

Job qualifications

Technical Skills

Proven experience in data operations with a strong focus on customer, account, and campaign data.
Strong understanding of data hygiene, data integrity, and data accuracy principles.
Demonstrated ability to improve data quality, completeness, and accuracy across multiple data sets.
Experience with digital tooling such as Salesforce CRM, data enrichment tools like ZoomInfo, and lead-to-account matching and routing tools, specifically LeanData.
Strong analytical and problem-solving skills, emphasizing data validation and accuracy.

Professional Skills

Excellent attention to detail and accuracy.
Ability to work independently and manage multiple priorities.
Strong communication and collaboration skills.
Understanding of data governance concepts and best practices.
Experience with Master Data Management (MDM) principles and implementation.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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