German Speaking Customer Support for Luxury & High-End Brand Retail Department

Patrique Mercier Recruitment FR is passionate about connecting talented professionals with premier career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Luxury & High-End Brand Retail Department. This role is perfect for individuals who have a keen interest in luxury retail and are dedicated to providing exceptional service to discerning clients.

Responsibilities

• Provide outstanding customer support to German-speaking clients in the luxury retail sector via phone, email, and chat.
• Assist customers with inquiries regarding high-end products, order placements, and return policies.
• Handle customer complaints and resolve issues with professionalism and empathy to ensure a luxury experience.
• Document customer interactions accurately and ensure timely follow-up on inquiries.
• Collaborate with sales and marketing teams to promote new collections and exclusive offers effectively.
• Stay updated on brand knowledge, luxury market trends, and product features to offer informed recommendations.
• Gather and analyze customer feedback to support continuous improvement in customer service quality.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, particularly within luxury retail or high-end brands.
• Strong communication and interpersonal skills while demonstrating a luxury customer service approach.
• Deep understanding of luxury brands and client expectations.
• Proficient in using customer support software and standard office tools.
• Ability to manage multiple tasks with precision and a keen attention to detail.
• Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks