German Speaking Customer Support for Automotive Insurance & Claims Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Automotive Insurance & Claims Department. This role is an excellent fit for individuals who are dedicated to providing high-quality customer service and support to German-speaking clients in the automotive insurance sector.

Responsibilities

• Provide outstanding customer support to German-speaking clients regarding automotive insurance policies and claims through phone, email, and chat.
• Assist customers with inquiries related to policy details, claim procedures, and coverage options.
• Effectively resolve customer complaints and issues to ensure a positive experience.
• Accurately document customer interactions and maintain detailed records of inquiries and claims.
• Collaborate with internal teams to address complex claims and ensure timely resolution.
• Stay informed about industry regulations, policy changes, and updates to provide accurate information.
• Collect customer feedback to help improve service quality and operational processes.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally within the insurance or automotive industry.
• Strong communication skills with a focus on customer satisfaction and empathy.
• Detail-oriented with excellent organizational skills and ability to manage multiple tasks.
• Familiarity with CRM systems and standard office applications.
• Analytical thinking with strong problem-solving abilities.
• Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks