Offer summary

Qualifications:

Minimum 1-2 years in customer service or related role., Strong communication skills in English, both spoken and written., Tech-savvy with proficiency in MS Office and help desk systems., Attention to detail and ability to follow protocols accurately..

Key responsabilities:

Track and organize paperwork and documentation systematically.

Handle incoming calls and dispatch assignments to field collectors.

Assist clients and donors by providing clear instructions and responding to inquiries.

Coordinate estimated arrival times and manage scheduling changes using Google Maps.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience & Availability: Minimum 1-2 years in a customer service, dispatch, or related role, with availability after 4pm CT (US). Must be efficient in scheduling and organizing tasks. Strong Communication Skills: Excellent spoken and written English with a professional, upbeat personality, strong email etiquette, and the ability to engage with clients and donors effectively. Tech-Savvy & Organized: Comfortable using a help desk system, MS Office (Excel, PPT), Google Maps, and data entry. AI tools familiarity is preferred. Attention to Detail: Ability to follow scripts and protocols precisely, ensuring accurate record-keeping, compliance with procedures, and proactive scheduling management. Adaptability & Problem-Solving: Quick thinking in handling donor-related scenarios, coordinating dispatch tasks efficiently, and creatively improving processes when needed. Team Player & Growth Mindset: Eager to be part of a team, forward-thinking, with a great personality and sense of humor. Should be proactive, excited to grow within the company, and committed to continuous learning.

Core responsibilities:

Paperwork & Documentation Tracking: Confirm receipt of uploaded paperwork, track submissions, and ensure all documentation is properly recorded, communicated, and organized systematically. Call Handling & Dispatch: Monitor incoming jobs through the help desk, make outbound calls to schedule collections, and dispatch assignments to field collectors efficiently. Client & Donor Assistance: Provide clear instructions to clients and donors, ensuring they understand the testing process, required wait times, & next steps based on provided scripts and guides. Respond promptly and professionally to emails and inquiries. ETA Coordination & Updates: Use Google Maps to provide accurate estimated arrival times to clients and notify them of any scheduling changes or delays, ensuring smooth coordination. Support for Field Collectors: Act as a point of contact for collectors, guiding them through scenarios such as insufficient sample collection, ensuring proper protocols are followed, and assisting with scheduling simple processes. Process Adherence & Training: Follow structured guidelines and scripts for handling testing scenarios, utilizing training materials and resources to ensure compliance while optimizing workflows.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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