Offer summary

Qualifications:

Native or fluent in Slovenian, both verbal and written., Good command of English (minimum B2 level)., High school diploma or equivalent required., Excellent customer service and relationship building skills..

Key responsabilities:

Communicate with customers via phone, email, and chat to resolve issues and inform about product features.

Manage customer orders and ensure client retention through excellent support.

Record and address customer complaints effectively, proposing process improvements.

Update customer databases and report common issues to the support team for escalation.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovenian speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative

Location: Romania, Remote

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES:

Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
Customer Order Management.
Secure and deepen client retention, contribute to excellent customer support.
Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
Proactively propose ways to improve the processes.
Adhere to given processes and procedures.
Update the database of customers and document activities.
Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

Native / fliuent in Slovenian both verbal and written. Good command in English (minimum B2 level).
High school diploma or an equivalent.
Excellent customer service and relationship building skills.
High motivation and enthusiastic approach, self-organized.
Ability to work in a fast-paced organisation.
Good numerical and reasoning skills.

OFFER:

Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
Transportation coverage
Attractive remuneration package
Signing bonus (paid in 12 installments)
Holidays: 20 days/year and an extra day after a year
Contract for undetermined period
Fully paid training
Comprehensive relocation support including 6 months accommodation
Meal tickets (30 RON/day) – approx 150 EUR net/month
Private medical package
Internal development opportunities
Discounts with partners
Gympass monthly subscription
Employee assistance/wellbeing program subscription