Offer summary

Qualifications:

3-5 years of experience in implementation, customer onboarding, or project management, preferably in high-growth startups or the payments/fintech sector., Strong project management skills with a detail-oriented and structured approach., Excellent communication and interpersonal skills, capable of influencing and empathizing with partners and colleagues., Ability to thrive in a fast-paced environment and manage multiple complex projects simultaneously..

Key responsabilities:

Lead and support onboarding and configuration processes for sub-merchants and strategic partners.

Collaborate with various teams to optimize operational efficiency and customer throughput.

Report weekly on key performance indicators related to task success and account management.

Develop and manage onboarding templates and strategies in partnership with integration teams.

Job description

About Payabli:

Payabli’s mission is to enable any software company to become a payments company through its payment infrastructure and monetization platform. With Payabli, software companies can make payments a core part of their business model to drive revenue, enhance customer lifetime value, and boost enterprise value. Our Founders are Serial Entrepreneurs who have built and scaled successful technology companies like RevoPay (Acquired), Seamless.com (IPO), and ServiceTitan. We are backed by top venture capital investors QED Investors, TTV Capital, Fika Ventures, and Bling Capital.

About the Role:

The Operations Project Manager at Payabli is an important operations role where you will have the ability to directly impact the performance of the business and Payabli’s most important accounts. You'll lead or support various processes and projects surrounding partner and merchant onboarding, implementation and revenue activation. You can expect to collaborate with teammates across Customer Success, Implementation, Engineering, Product, Sales, Risk and Finance to optimize operational efficiency and customer throughput.

In this Operations Project Manager role, you will:

Develop deep relationships with specific enterprise-level integration partners during and after implementation and gain a deep understanding of their business and industry.

Lead onboarding and configuration of sub-merchants and strategic merchant partners.

Work with integrations team to coordinate unique processes, onboarding efforts and configurations for large-scale partnerships.

Work with partners to coordinate and cross promote marketing efforts to merchants to result in quicker adoption and increased volume.

Provide support to the underwriting team with collection of merchant applications, supporting documentation and follow up with applicants to improve onboarding velocity.

Work with integration partners to develop and manage onboarding templates, and bulk onboarding strategies.

Closely work with the operations team and enterprise account managers to orchestrate execution of all daily, weekly and monthly tasks.

Supplement daily tasks of others on the Operations and Client Success teams where necessary.

Report weekly on key performance indicators related to the success of tasks and assigned accounts.

Partner with product team to develop further automation to increase the accuracy and efficiency of enterprise-level tasks.

Roll-up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever is required to make this the journey of a lifetime!

We’d love to hear from you if you:

Have prior experience (3-5 years) in implementation, customer onboarding or project management in high-growth startups (Payments and Fintech experience is a big plus!)

Have a strong bias for action, where tasks are completed daily and not deferred to tomorrow.

Are detail-oriented, and structured, yet work with a strong sense of urgency in the setup and activation of customers and strong project management skills.

Are a resourceful self-starter, able to self-manage time and constantly changing priorities, and take ownership of processes in your domain.

Possess a strong work ethic and willing to put in extra time and effort to make an impact in building a category leading business.

Have strong communication and interpersonal skills with ability to be strong, influential and empathetic to partners, customers and colleagues.

Thrive in a fast-paced environment where you will juggle many complex projects simultaneously.

Have an innate sense of humility and intellectual honesty with an open mind for feedback.

What we can offer you:

Competitive base and strong upside potential

Stock options with the potential to unlock more equity as we grow

Flexible PTO and paid parental leave

Medical, dental, & vision insurance

401K, HSA, pre-tax savings programs

Option to be fully remote or hybrid

Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals

We think you'll love being part of our team because:

At Payabli, you’ll have a front row seat to building a high-growth venture backed fintech company. You’ll work directly with the Head of Operations and Founders and be considered an integral part of our team. You’ll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us.

We’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are:

Team First: We invest in our people to foster a vibrant culture where we all love coming to work everyday

Customer Love: We go above and beyond to woo Customers so that they write us love letters

Small GIant: We plan to build a massive business; however, we are also building a sustainable organization that has a strong sense of purpose and practices long-term thinking

Run to the Fire: We embrace difficult situations and lean in when confronted with adversity. We don’t shy away from doing the right thing even if it's hard

Bias for Action: We operate with urgency; we don’t leave for tomorrow what can be done today

Little Things Count: We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact

Punch Above our Weight: We don’t fear the competition, rather we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities

Truth Seekers: We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don’t talk behind each other’s backs. One team member’s problem is the whole team’s problem

Payabli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Required profile

Experience

Industry :

Fintech: Finance + Technology

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Program Implementation Client Services Operational Efficiency Project Management KPI Reporting Automation Studio Marketing Calculus Finance Payment Schedule

Other Skills

Social Skills
Detail Oriented
Communication
Resourcefulness

Are you interested?

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