Telerad Support I

Job Title: Teleradiology Applications Support I
Location: Remote (Nationwide)
Schedule: Friday, Saturday, and Sunday – 12-hour shifts, with additional overnight coverage as needed

Position Overview:
Reliance Management Services is seeking a dedicated and technically skilled Teleradiology Applications Support I to provide critical support for multiple external clinical applications, systems, and workflows. This role involves working with Radiologists across the United States and supporting hospital staff in urgent patient care scenarios. The position requires a reliable internet connection, as all work will be performed remotely. Required hardware equipment will be provided.

Key Responsibilities:

• Provide 24/7/365 technical support for multi-facility hospital sites, assisting Radiologists and hospital/ER staff with system and application issues.
• Support the use of radiology systems such as PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and dictation systems.
• Perform troubleshooting on clinical applications and systems, escalating complex issues to the IT support team when needed.
• Establish and maintain strong collaborative relationships with Radiologists and hospital staff at facilities including Advent, HCA, Seven Rivers, Flagler Health, Halifax, and several smaller outpatient facilities.
• Assist in project work related to hospital and teleradiology workflows.
• Ensure a high level of customer service and responsiveness in urgent patient care scenarios.

Qualifications:

• Required: Knowledge of medical terminology and prior experience working in a hospital or radiology setting, such as a Technologist or Medical Assistant.
• Preferred: Experience with PACS, RIS, dictation systems, and corresponding workflows. IT or computer-related certifications are helpful but not required.
• Skills: Strong computer skills, including troubleshooting applications and basic IT support. Excellent interpersonal, time management, multi-tasking, and prioritization skills.
• Ability to work independently with minimal supervision, while managing multiple priorities.
• Access to reliable, high-speed internet and the ability to work remotely with flexibility for occasional overnight shifts.
• Willingness to travel intermittently for project-related work.

Additional Information:

• EEOC: Reliance Management Services is an Equal Opportunity Employer.
• Drug-Free, Tobacco-Free Workplace
• E-Verify Participation: This organization participates in E-Verify to confirm employment eligibility.