Offer summary

Qualifications:

Extensive knowledge of payroll processing and legislation requirements., Experience in training and coaching colleagues., Ability to analyze complex payroll issues and provide solutions., Proficiency in using payroll processing tools, specifically the hrX suite..

Key responsabilities:

Manage end-to-end payroll processing according to client requirements.

Support the sales process by sharing payroll practices and legislative information.

Conduct Root Cause Analysis for client escalations and implement mitigating actions.

Maintain and update payroll documentation and ensure compliance with all systems.

Job description

As the Payroll Lead, you will be required to be a subject matter expert (SME) in all areas of payroll processing. You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities. As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role. In this role you will be responsible for supporting the Sales process including sharing current payroll practices, legislation requirements and other key information to support the Sales life cycle. The Payroll Lead is expected to partner with the technical team and maintain the country solutions.

Key responsibilities:

Ability to support and process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process
Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include but is not limited to, estimating and implementing changes
Understand standard, and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation
Support of the sales life cycle including payroll practices and legislation requirements
Ability to recognize and deal appropriately with sensitive and confidential information
Ability to resolve and support technical and functional issues escalated from other team members and clients
Support and maintain the country solution and provision functional support as needed
Ensure compliant use of all systems
Support technical issue coordination and resolution
Maintain the client solution and provision functional support as needed
Recommend or participate in innovation activities to drive continuous improvement
Support project implementations and go-lives
Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
Participates in projects as needed and assigned

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.