Director, Sales Engineering

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Director, Sales Engineering to be part of making this happen.

The Director of the Sales Engineering team is critical to the success of the company and provides technical leadership to the team via player-coaching and leading by example. The candidate possesses a strong technical aptitude and has experience running technical sales campaigns within networking, security, infrastructure, SaaS, or governance risk and compliance industries.  This person is a seasoned, functional leader who leads a highly professional Sales Engineering team and is focused on strong technical accountability for short-term results while strategically planning for the future of the team and business.

Primary Responsibilities and Duties

• Recruit, hire, lead, develop, and retain a high-performance Sales Engineering team to help support our Sales business

• Build relationships and collaborate across Sales, Architects, Sales Ops, Marketing, Product Management and R&D teams to ensure organizational agility while leading your team(s).

• Engage in and help build and/or maintain prospect/partner technical and/or executive relationships which help accelerate AW brand awareness and business closure

• Monitor, review and coach SE’s to enhance their objection handling, demonstrations, and overall ability to architect and scope AW solutions to solve customer problems. Develops sales engineers according to demands of AW business and professional goals.

• Acts as district escalation point for technical sales campaigns.  Must understand and have working knowledge of AW platform and business process relevant to deal structure.

Key Skills

• Ability to articulate the business application/value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers

• Excellent written, verbal, presentation, time management, and attention to detail

• Demonstrates and leads with strong emotional intelligence in all situations.  Ability to manage fluid change and prioritizes work as such.  Must thrive in a dynamic work environment.

• Is seen, and performs as, player-coach with respect to Manager/individual contributor. Is willing to mentor; as well as be mentored. Is inspiring and motivational

• Practitioner, consultative or Pre-Sales experience in technical domains such as: Networking, Security and Server infrastructures, Identity Mgmt, Cloud Services, Governance, Risk and Compliance

• Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions.

Key Competencies

• Hiring and Staffing

• Communication

• Emotional Intelligence

• Problem Solving

• Conflict Management

• Drive For Results

• Compassion and Empathy

• Organizational Agility

• Delegation

Minimum Qualifications

• Minimum of 3 year in a front line management role, preferably leading a presales engineering team within networking, security, infrastructure, SaaS, or governance risk and compliance industries.

• Minimum of 5 years in a customer-facing role, preferably in a presales engineering capacity or consulting role focused on security solutions

• Minimum of 5 years supporting, delivering, or designing enterprise IT systems

Preferred Qualifications

• 5 years in a front line management role, leading a sales engineering team within networking, security, infrastructure, SaaS, or governance risk and compliance industries.

• 5 years experience in direct quota carry Pre-Seles leadership role.

• Proven 2 years experience exceeding revenue goals while in leadership role

• Leadership experience in Commercial or Enterprise business segment.

• Bachelor’s degree or equivalent work experience

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• 28 days annual leave, 8 bank holidays and paid volunteering days off 

• Pension plan employer match 

• Training and career development programs 

• Robust Employee Assistance Program (EAP) with mental health service 

• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. 

• Fertility support and paid parental leave 

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.