Patient Access Navigator - Ontario

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Role: Patient Access Navigator, Patient Services

Reports to: Patient Access & Reimbursement Senior Manager

Location: Ontario Remote Based

What you will do

Let’s do this. Let’s change the world. Amgen is a values-based organization, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. Amgen’s mission is To Serve Patients, and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and dedication is put into action to support patients throughout their treatment journey.

Amgen has an exciting opportunity for an experienced, energetic & patient-focused Patient Access Navigator to join our Patient Services Team and deliver customer facing services to support patient access.

As part of Amgen Entrust Patient Support Services, Patient Access Navigators would be responsible for supporting patients, and their health care providers, to access Amgen therapies and associated support services.

Role Specific Tasks:

• Responsible for enrolling and onboarding patients into an Amgen Patient Services Program

• Liaise with patient’s relevant health care providers to support patient’s access to therapy and support services

• Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses and/or office managers

• Able to work collaboratively and synergistically with: Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey, Third Party PSP team members at Patient Program HUB and other decentralized PSP partners

• Establish milestones and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track

• Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance

• Coordinate Free of Charge Goods (FOCG) for patients who are eligible

• Coordinating bridging to reimbursement for patients who meet eligibility requirements

• Facilitate patients access to reminder services

• Coordination with other approved Amgen 3rd Party Patient Service Providers to support: Scheduling lab testing at the request of a prescribing HCP, coordinating and/or scheduling injection training resources, and coordinating infusion services

• Adhere to Amgen pharmacovigilance policy for reporting AEs and PCs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Bachelor’s degree

Or

College diploma and 4 years of related experience

Preferred Qualifications:

• 2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”

• Nursing or other clinical background

• Experience with Patient Support Programs

• Familiarity with Heath Canada requirements

• Organized, detail oriented with strong service-based mindset

• Experience with Salesforce or other relevant CRM systems

• Multi-tasking, prioritization and proactive problem-solving abilities

• Strong analytical skills and strategic mindset

• Strong verbal and written communication skills

• Proven ability to collaborate and work in teams to achieve results in a sophisticated, fast-paced service environment

• Ability and willingness to conduct field travel, as well as travel to company meetings, client sites, etc. including some overnight and weekend travel

• Proficient with Microsoft Office (e.g. Word, Excel, Outlook)

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.