Design Manager - Commerce Hub

POS-14851

About You

You’re looking to join a customer and product focused company where you’ll support a team of passionate individuals as you deliver the best product possible to help a mission driven organization Grow Better. You’re seeking an opportunity where you’ll:

• Have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
• Co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.

About Commerce Hub 

Commerce Hub enables businesses to run their entire revenue lifecycle within HubSpot, through powerful and easy-to-use quoting, billing and payment tools that help businesses bill customers and collect revenue on one platform, uncover CRM-powered revenue insights with a complete view of the customer, and use automation to save time and resources. The Commerce CPQ group is our newest team, and we’re focused on AI-generated proposals that reduce time to close of all Commerce Hub tools through metrics-driven experimentation. 

We’re searching for an experienced, thoughtful design leader with direct experience leading product design in Saas sales-led and sales-assisted motions, and is comfortable translating complex business systems into strategies into elegant and effective user experiences.. If you can articulate your approach to design strategy and how experience vision informs both short and long term product strategies, then we’d love to chat with you. We’re looking for a strong design leader who is committed to coaching craft, building diverse and informed teams, and knows how to inspire and motivate high-caliber design talent. We value leaders who embody empathy and curiosity, and who have a track record of building influence in a large, dynamic organization. 

We’re looking for those who have

• Relevant SME experience potentially involves wrangling complex systems into elegant platform user experiences, specifically around price configuration or SKU management, quotes or proposals as they relate to sales processes or revenue lifecycle, bonus points for any billing and payments configuration experience. 
• Experience working in partnership with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers
• Understand how to set designers up to identify and drive impact that meets the needs of our customers and the business
• Have a developed sense for how to balance speed, quality, and consistency of design, particularly as it pertains to growth and experimentation  
• Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
• Understand how to bring a sense of team and mission to the groups you lead and to the broader UX team. This includes being responsible for thoughtful team organization, delivering feedback early and often, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact.
• Can deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
• Collaborate with the other design leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution

How our Commerce CPQ Product Design team shows up:

• We are mission-focused on both customers’ and their buyers’ experiences, creating an interactivity between them that reduces friction in closing deals 
• Leads with urgency and ability to evaluate high-leverage opportunities that drive business growth through design
• Experts in stakeholder management with the ability to gain alignment across multiple departments and disciplines.
• Strong advocate in experimentation as a framework for learning and applying those learnings to achieve business outcomes.
• Proven track record of delivering quality at speed and maintain clarity needed for iteration of design-led initiatives

Here’s what success in your role looks like

• Coach design craft and uplevel the quality of experiences shipped while bringing a sense of mission 
• Setting clear expectations and driving a broad commitment to great performance
• Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future of this product area
• Crafting a design vision informed by data that engages and delights customers and drives tangible business results
• Be a thoughtful partner to UX exec leadership to expand organizational design strategy and vision, through initiatives that impact bigger systems, multiple product teams, and new product opportunities.
• Partnering with cross-functional teams like business intelligence, sales, marketing, and customer success to create experiences that delight users and customers at each stage of their journey.
• Drive results for a critical product area and help influence the future of the product line by working to establish product experience objectives, goals, and strategic plays that inspire teams to execute.
• Be adaptable and flexible in coaching the team to design and execute effective experiments

You’ll love this role if you are

• An empathetic and supportive coach who values delivering actionable feedback and career growth guidance to help teams do their best work 
• Committed to showing as a leader that you’re invested in building a diverse, inclusive, and psychologically safe work environment
• Able to collaborate and influence across disciplines and levels of an organization
• Skilled at collaborating with adjacent teams to create consistency in the product experience
• Experienced in guiding your team to identify impact that is great for customers and good for business 
• Able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design 
• Able to support a team in managing through complex scenarios to find clarity from ambiguity
• Experienced in building, managing and scaling high-performing teams
• Someone who understands how to foster team health and brings a sense of mission to the group you lead. This includes being responsible for creating a safe space for feedback, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact
• A leader who shares our HEART values and practices growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.

Want to know more about product design at HubSpot?

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

You might not feel like you “check all the boxes” as you read this job post, but we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Cash compensation range: 180000-288000 USD Annually 

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.