Offer summary

Qualifications:

Experience in the travel industry and/or hotel business is required., Advanced proficiency in English (B2/C1) and Chinese (B2/C1) is essential., Strong multitasking and presentation skills are necessary., Proficiency in MS Office, particularly Excel, PowerPoint, and Word, along with analytical skills for data-driven decision-making..

Key responsabilities:

Analyze the competitiveness of APAC hotel suppliers and monitor key performance indicators.

Hold regular meetings and calls with suppliers to improve commercial and payment conditions.

Participate in internal projects to ensure supplier results and quality standards are met.

Support the Customer Support team in resolving incidents related to overbookings and internal processes.

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 260 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 100 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 600 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.

Job description

Emerging Travel Group (ETG) is a travel-tech company that owns 3 international brands: RateHawk, ZenHotels & RoundTrip. For the past 13 years, we have successfully created a unique service that provides everything our partners need to make travel planning easy and trips comfortable.

Requirements

Job Responsibilities

Analyzing the competitiveness of APAC suppliers of the hotel inventory;
Monitor and analyze key performance indicators to assess supplier success and improvement areas.;
Holding regular meetings and calls with suppliers;
Improving commercial and payment conditions with suppliers;
Participate in internal projects, ensuring supplier results, deadlines, and quality;
Interacting with the Tech department by improving the suppliers’ representation;
Supporting the Customer Support team and suppliers in organization of the internal processes by incidents resolution (overbookings/kick-outs).

Key Qualifications

The experience of work in the travel industry and/or hotel business;
Advanced English (B2/C1) and Chinese (B2/C1);
Multitasking, presentation skills;
Proficiency in MS Office (MS Excel. MS Powerpoint, MS Word);
Analytical skills – used to data-driven decision-making.

Benefits

We Offer You

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.

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