Offer summary

Qualifications:

Experience with RingCentral and its number management processes is mandatory., Minimum of 2 years working with VoIP systems and SIP trunking., Strong understanding of FCC porting rules and carrier requirements., Excellent communication and troubleshooting skills are essential..

Key responsabilities:

Oversee the end-to-end number porting process and resolve any issues that arise.

Communicate with carriers and vendors to ensure timely number transfers.

Utilize the RingCentral admin portal for configuration and routing of numbers.

Maintain accurate records of porting requests and provide guidance on best practices.

Job description

Description

Position at Thrive Pet Healthcare

Job Description:

We are seeking a VoIP Engineer / Unified Communications as a Service (UCaaS) Specialist with experience in RingCentral to support a 6-month project focused on managing number porting for a large-scale fax migration initiative. The ideal candidate will have expertise in number porting processes, working within RingCentral’s administrative portal, and troubleshooting porting-related issues.

Responsibilities:

Manage Number Porting: Oversee the end-to-end number porting process, including submitting requests, tracking progress, and resolving any issues that arise.
Work with Carriers & Vendors: Communicate with carriers, vendors, and internal teams to ensure smooth and timely number transfers.
RingCentral Administration: Utilize the RingCentral admin portal to configure numbers, assign services, and ensure proper routing for fax functionality.
Troubleshoot Porting Issues: Identify and resolve any challenges related to porting, including rejections, incorrect documentation, and escalations.
Documentation & Reporting: Maintain accurate records of porting requests, completion timelines, and any delays or issues encountered.
Support & Training: Provide guidance to internal teams on best practices for number porting and RingCentral administration as needed.

Requirements:

Experience with RingCentral (mandatory) – strong understanding of its number management and porting processes.
VoIP / UCaaS Experience – minimum 2 years working with VoIP systems, SIP trunking, and number porting.
Familiarity with Porting Regulations – knowledge of FCC porting rules, carrier requirements, and documentation standards.
Strong Troubleshooting Skills – ability to diagnose and resolve porting issues efficiently.
Excellent Communication – ability to coordinate with carriers, vendors, and internal teams to ensure seamless execution.
Attention to Detail – meticulous in handling documentation, tracking progress, and ensuring compliance with porting guidelines.

Preferred Qualifications:

Experience with fax solutions over VoIP
Previous work with large-scale number porting projects
Experience with other UCaaS platforms besides RingCentral

Contract Details:
• Duration: 6 months
• Location: Remote
• Hours: Flexible but aligned with business needs for porting coordination

If you have a strong background in VoIP number porting, RingCentral administration, and troubleshooting carrier-related issues, we’d love to hear from you!

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