Director, Contract Renewals (Remote)

Director, Contract Renewals (Remote)

Job Summary 

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Zurich, Sydney and Manila. 

GTreasury is looking for a Director, Contract Renewals to lead our global renewals team. The GTreasury Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership. 

As the Director, Contract Renewals, you will be accountable for the entire renewals revenue and will lead the team of Renewal Contract Managers to achieve and exceed renewal rate and ACV business targets. Reporting to the Chief Customer Officer, you will play a key leadership role in ensuring the ongoing retention and growth of our customer base. You will be responsible for enablement, support, coaching, and accountability of the team, accurately forecasting business performance, partnering with sales leadership and customer success to enhance the customer experience, and contributing as a key member of the overall customer solutions team. 

Your team will collaborate closely with the account management and customer success teams to ensure that all customers continue to realize the value of GTreasury solutions and our partnership, driving renewals and mitigating churn. 
 

What You Will Do:

• Retention: Drive worldclass retention by ensuring the identification of renewal risk and partnering with customer success and other internal teams to mitigate that risk.  Strategizing on optimal renewal outcomes related to pricing, contract terms, references and overall customer / GTreasury success.
• Leadership: Inspire and lead your team to excellence through coaching, staff development, and support to drive accountable results.
• Strategic Planning: You will collaborate with account management to ensure a coordinated strategic sales plan is being defined and executed, and that the customer experience is enhanced through that partnership.
• Customer and Partner Engagement: Foster strong relationships with key customers, ensuring their satisfaction and addressing any concerns promptly in coordination and collaboration with customer success.
• Performance Metrics: Track key performance metrics, analyzing data to make data-driven decisions and optimize the renewals process and drive rep productivity.
• Forecasting and Planning: Ensure accurate revenue forecasts and budgets for the renewal contracts team, aligning with company objectives and the delivery of accurate and timely forecasts by the team.
• Market Intelligence: Stay updated on industry trends, competitors, and customer needs to offer consultative guidance, including specific focus on trends regarding renewal best practices.
• Process Improvement: Continuously evaluate and improve renewals processes to enhance efficiency and customer experience. Assist in developing automation plans that will improve the renewal process. 

What You Will Bring:

• Degree in business, sales or marketing, or a related field; or relevant work experience.
• Proven track record of overachievement in leading a consultative and matrixed selling environment.
• Demonstrated success managing and growing renewals or sales organizations with a heavy focus on renewal rates, contract term length and recurring revenue / ARR.
• Strong understanding of subscription-based business models.
• Previous and proven leadership experience
• Excellent communication and negotiation skills.
• Analytical mindset with the ability to use data to drive decision-making. 

 
What You Will Get:  

• A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
• A great management team and reporting structure that supports you and your growth
• A culture of open collaboration and problem solving
• Great benefits, culture, and the ability to work remotely 

More About GTreasury: 

GTreasury provides CFOs and Treasurers with The Clarity to Act on strategic financial decisions with the world’s most adaptable treasury platform, empowering them to face the challenges of today and tomorrow. Our industry leading solutions are purposefully designed to support every stage of treasury complexity, from Cash Visibility and Forecasting to Payments, Risk, Debt, and Investments. With GTreasury, financial leaders gain comprehensive connectivity across all banks and ERPs to build an orchestrated data environment, enabling rapid value realization with implementations up and running in weeks. Plus, our unmatched industry expertise ensures clients’ continued success through dedicated guidance and top-tier support. Trusted by over 1,000 customers across 160 countries, GTreasury provides treasury and finance teams with the ability to connect, compile, and manage mission-critical data to optimize cash flows and capital structures. 

GTreasury is headquartered in Chicago, with locations serving EMEA (Dublin and London) and APAC (Sydney, Singapore, and Manila).

At GTreasury, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table.  GTreasury is an equal opportunity employer and does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply! 

If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to hr@gtreasury.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.