Digital Sales Specialist - Remote - Cardio Partners

Overview

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributer of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

This Digital Sales Specialist role combines elements of customer care and sales to ensure that every inquiry from our website is nurtured and converted into a satisfied customer. You will work closely with the digital team to capture and follow up on all incoming inquiries, delivering a seamless, white-glove service experience while driving revenue.

This is a 100% remote opportunity.

Responsibilities

Organizational Impact:

As a Digital Sales Specialist, you will play a vital role in strengthening customer relationships and driving incremental revenue through digital channels. Your ability to provide timely and accurate responses to inquiries will directly enhance customer satisfaction and loyalty. By converting leads into sales and fostering positive customer interactions, you will contribute to the company’s growth and position us as a trusted brand in the digital space.

Essential Duties And Responsibilities

• Respond promptly and professionally to customer inquiries received through the company’s website, email, and other digital channels, providing accurate and helpful information
• Engage with potential customers to understand their needs, recommend products or services, and guide them through the purchase process
• Follow up on small leads generated from website inquiries, nurturing them into sales opportunities while maintaining a consultative approach
• Collaborate with internal teams, including digital and sales, to resolve customer issues and ensure a seamless end-to-end experience
• Document customer interactions, inquiries, and sales in the company’s CRM system, maintaining up-to-date and accurate records
• Identify trends in customer inquiries and share insights with the team to improve products, services, and processes
• Stay informed about product offerings, promotions, and company updates to provide customers with the most relevant information
• Additional job duties as assigned
  
  

Skills/Experience Required

• Education: High School Diploma or equivalent required
• 3-5 years of proven experience in customer service, sales, or a related field, preferably in a digital or e-commerce environment
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
• Strong problem-solving abilities and attention to detail, with a customer-first mindset
• Familiarity with CRM systems and digital communication tools; experience with e-commerce platforms is a plus
• Ability to multitask and manage time effectively in a fast-paced, digital-first environment
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  
  

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Employee may use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• Employee may be required to travel for business purposes
• Ability to secure confidential information
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience
  
  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.