Offer summary

Qualifications:

Degree or diploma in computer science or related field., Experience in IT support roles with extensive knowledge of Microsoft Windows Server and client operating systems., Proficiency in Linux operating systems and understanding of networking TCP/IP., Ability to write SQL queries and good analytical skills for troubleshooting IT issues..

Key responsabilities:

Administer and manage applications, Xerox devices, and databases.

Act as a subject matter expert for troubleshooting application and IT infrastructure issues.

Track and monitor incidents to ensure SLA resolution and keep stakeholders informed.

Contribute to compliance with security policies and support print service provider applications.

Job description

General Information

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City

Kochi

State/Province

Kerala

Country

India

Department

SOFTWARE ENGINEERING

Date

Wednesday, February 19, 2025

Working time

Full-time

Ref#

20035031

Job Level

Individual Contributor

Job Type

Experienced

Job Field

SOFTWARE ENGINEERING

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The L3 Senior Integration Engineer / L3 Support role is an individual contributor responsible for maintaining applications and IT infrastructure managed by CES IT on behalf of Service Delivery. The role reports to the CES IT technical operations manager and is part of a combined Global Applications and Infrastructure team supporting information technology across many Xerox environments

The role is responsible for following formal administrative processes, performing tasks assigned to level 2/3 Service Desk and reporting activities to ensure that applications and infrastructure under CES IT control are operating and maintained according to internal service levels, operating procedures, and security objectives.
L3 Senior Support Engineer is a principal role for maintaining applications used in the processing of customer data and are the subject matter experts for applications they manage, ensuring continued availability of IT systems critical to meeting customer contracted services and Xerox business operations business objectives.

Responsibilities

Administer and manage applications, Xerox devices and databases.
Perform as the subject matter expert for troubleshooting and resolving application and IT infrastructure.
Manage escalations to level 3, 4 and with 3rd party suppliers through to issue resolution
Responsible for maintaining applications and infrastructure to agreed service levels
Develop, document, and perform testing procedures as and when required.
Track and monitor incidents to ensure SLA resolution, accurately document relevant information, and keep customers and mangers informed via email of the status of their requests
Contribute to and support compliance with client and Xerox security policies
Prepping and troubleshooting print data and associated applications
Administer and support print service provider applications such as XMPIE uStore. Quadient Inspire, Ironsides APT etc

Background, Experience & Qualifications

Degree\Diploma level or equivalent in a computer related science.
Experience in an IT support role
Extensive Knowledge of Microsoft Windows Server and client operating systems 2019 W10
Understanding of networking TCPIP
Extensive Knowledge in Linux (Red Hat) operating systems
Understanding of Virtualization technology
Understanding of Linux Containerisation
Experience with Microsoft SQL Server SSMS and Maria DB
Ability to write and understand SQL queries
Good analytical skill to quickly identify and resolve IT issues
A good communicator Communicating, knowledge sharing and working effectively within a well-motivated functional team.
Must be self-motivated, detail oriented and have a strong sense of urgency
Abilities to work to timelines and under pressure
Good Documentation skills to ensure Systems Operating Procedures are created and maintained.
Ability to work flexibly, in ‘out of hours’ operation mode to ensure updates and patches can be applied to servers and network components without any interruption to production.
A ‘customer first’ attitude to deal with customers always in a friendly and efficient manner.
The nature of this position requires staff to occasionally work outside normal hours. Flexibility in the working day is essential to achieve the SLA.