Offer summary

Qualifications:

Proven experience in managing ticketing systems or similar customer support processes., Strong working knowledge of JSON., Engineering background or technical expertise for problem-solving., Excellent written communication skills for clear email correspondence..

Key responsabilities:

Manage and resolve customer tickets efficiently.

Handle data and configurations using JSON.

Provide technical and engineering support during low ticket volume.

Respond to customer inquiries via email when necessary.

Job description

Things To Know Before Applying

you must have your own work equipment

you are able to work remotely

you can work full-time for this role

experience working with clients/companies outside PH is an advantage

Job Summary

only candidates who meet the requirements will be contacted

We are seeking a Support Engineer to manage our customer ticketing process and provide technical assistance during ticketing downtime. This role requires an engineering background and experience with JSON. While the position is primarily focused on internal support, occasional email communication with customers may be required.

Key Responsibilities

Manage and resolve customer tickets efficiently.

Handle data and configurations using JSON.

Provide technical and engineering support to the current cohort during periods of low ticket volume.

Respond to customer inquiries via email when necessary.

Qualifications

Proven experience in managing ticketing systems or similar customer support processes.

Strong working knowledge of JSON.

Engineering background or technical expertise to assist with problem-solving and process improvements.

Excellent written communication skills for clear email correspondence.

Ability to work independently and adapt during ticketing downtime.

Additional Information

This is an internal support role with minimal direct customer interaction, focusing primarily on optimizing our ticketing process and assisting with technical challenges.

Required profile