Client Billing Service Representative (CBSR) - Remote 1099

Client Billing Service Representative - Remote

About Thriveworks 

Thriveworks is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a new vision to be America’s most valued mental healthcare company, where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care to heal and thrive in life, this company is ready for a new chapter.

Compensation: $19.50 per hour 

About the Job

Thriveworks is seeking a Remote Client Billing Service Representative to join our growing team! Our mission at Thriveworks is to help people live happy, successful lives. Everyone can find value in working with a mental health professional and strive to ensure people all across the US have that very opportunity.

Job Description:

• This is an FT 1099 opportunity 

• Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features

• Investigate and work on aging claims, you will work to determine the accuracy of accounts, the role is a combined actual billing role, and then support for billing either email, call, or chat

• You will be taking inbound and making outbound calls - on average 40 - 50 calls per day

• Answers patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines 

• Displays professionalism in the workplace maintaining a positive team attitude

• Handling heavy inbound telephone, email, and chat inquiries from patients, attorneys, and other interested parties and resolving various written correspondence from insurance companies and patients is required. 

• Follow up on complicated calls and chats to ensure customer satisfaction. 

• Will make outbound calls to collect outstanding patient balances and work with the team to achieve and maintain key AR benchmarks.

• Respond to patient billing and insurance inquiries and facilitate resolution of financial issues promptly

• Be an advocate for our clients by completing the monitoring and resolving all client concerns, billing questions, patient responsibility, medical records requests, claim denials, and insurance payments.

• Billing call center hours are 7 am - 6:30 pm EST, and shifts are either 8 or 10 hours

Required:

• High School diploma

• 1 - 3 years of experience in full-cycle medical billing or schooling. 

• 1 - 3 years of Customer service experience or a combination of medical billing and CSR

• Healthcare compliance and billing terminology knowledge

• A firm grasp of web-based billing software or Electronic Health Records

• Excellent verbal and written communication skills

• Ability to resolve payment issues and effectively follow up with insurance companies.

• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.

• Maintain focus with interruptions 

• Must have a quiet and uninterrupted workplace to ensure privacy

• Soft skills or de-escalation skills

• Critical and analytical thinking skills to help resolve billing issues and collect payments

• Professional acumen through action and communication

• Must be able to learn new concepts and processes quickly

• An above-average aptitude for Internet/computer use

• True and patient problem-solving skills

• Must be very detail-oriented

• Self-driven attitude and ability to work well independently

• Highly effective, positive, and empathic teammate

• Experience in high-pressure environments

Benefits:

• An amazing team culture

• Professional development & advancement opportunities

• 401K with 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you think you fit the bill and belong on our team, apply today!

This position requires a 90-day probationary period upon hire; offers are contingent on satisfactory criminal background checks and reference checks.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

#LI-Remote  #LI-JM2

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
• Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.