Offer summary

Qualifications:

Passionate about quality customer service., Strong organizational skills and ability to manage multiple projects., Proficient in MS Office, Google Docs, and online meeting software., 2 years of SaaS customer service experience preferred..

Key responsabilities:

Complete setup of WorldPay integrations for members.

Provide weekly training recaps and how-to guides for new members.

Serve as the primary contact for resolving eBV inquiries.

Collaborate with internal teams to enhance onboarding processes.

Job description

Who We Are Looking For

As a WebPT Onboarding and Training Specialist you will work with and support the WebPT Onboarding teams to help ensure members successfully adopt our products. Your primary focus will be to provide members with weekly training recaps, product articles, and walkthroughs as well as set up payment integrations, all while upholding WebPT’s sky high customer service standards.

What You’ll Be Doing As A Part of Our Team

Complete setup of WorldPay integrations
Utilize the WebPT University to provide members with weekly report cards
Provide new Electronic Benefit Verification (eBV) members with how-to guides and assist with questions via email
Serve as the primary point of contact for responding to and resolving eBV inquiries, leveraging WebPT resources
Collaborate internally with Onboarding, Member Services, and Support teams to fulfill member needs
Coordinate with the onboarding team to refine operating practices, create process documents and related communication templates
Reliable and punctual in reporting for work and taking designated breaks.

What You Should Have to Qualify

Be passionate about quality customer service
Ability to juggle multiple projects simultaneously
Be organized, ahead of schedule, communicative, and accountable.
Problem solving skills
Ability to navigate multiple web applications simultaneously
Proficiency with MS Office, Google Docs, and online meeting software

Ideally, You Would Also Have These

2 years of SaaS customer service experience
Knowledge of HIPAA and federal compliance regulations
Experience in a training or teaching role

Culture is at our Core

Service: Create Raving Fans
Accountability: Follow Up; Own Up
Attitude: Possess True Grit
Personality: Be Minty
Work Ethic: Be Rock Solid
Community Outreach: Give Back
Health and Wellness: Live Better
Resource Efficiency: Do Más With Menos

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

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