Business Data Analyst

About ServiceUp

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

About The Role

We are seeking a skilled and detail-oriented Data Analyst to join our team at ServiceUp. The ideal candidate will turn complex data into actionable insights that drive business decisions. This role requires a combination of analytical prowess, technical skills, and the ability to communicate findings effectively to various stakeholders across the organization.

A Data Analyst will have the following responsibilities

Analyze datasets from multiple sources to identify trends, patterns, and KPIs

Create user friendly reports and dashboards to track business metrics and share with stakeholders

Build and maintain SQL data models to support business decision-making processes and operational reporting

Collaborate with cross-functional teams to understand data needs and provide analytical support

Develop and implement data quality processes to ensure accuracy and reliability

Partner with engineering on event data collection procedures and identify opportunities for process improvement

Translate findings into clear, actionable insights for non-technical audiences

Train teams on report and dashboard usage and best practices

An excellent candidate will exhibit the following

Required

Bachelor's degree in Computer Science, Statistics, Mathematics, or related field

2+ years of experience in data analysis or related role

High proficiency with SQL

Strong skills with Excel, Google Sheets, and data visualization tools (e.g., Looker, Tableau, Power BI)

Excellent problem-solving abilities and attention to detail

Strong communication skills and ability to present complex data in an understandable way

Preferred

Experience with BigQuery and Looker

Experience with a programming language such as Python or R for scripting and ad hoc data analysis

Experience in the automotive or service industry

Familiarity with A/B testing methodologies

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.

Visit our website https://serviceup.com/about-us to learn more about who we are and what we stand for.

Please take the time to read and understand them as they define who we are and what we look for in our candidates

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.