Order Management Coordinator

Job Title: Order Management Coordinator

Location:Remote

Start Date: Immediate

Job Type: Part-time (20 hours per week)

Job Summary

We are seeking a highly organised and proactive individual to manage the timely processing and delivery of orders. In this role, you will be responsible for chasing orders from suppliers, updating internal systems with accurate estimated times of arrival (ETAs), and maintaining clear communication with clients, suppliers, and internal teams. You will collaborate closely with sales and customer service to relay order updates, resolve inquiries, and prepare detailed reports to ensure smooth order fulfillment. Strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment are key to success in this role. The ideal candidate will have experience in supply chain management or order fulfillment and be proficient in using order management systems and Microsoft Office Suite.

Key Responsibilities

• Proactively chase orders from suppliers to ensure timely delivery.
• Regularly update the system with accurate ETAs based on supplier communications.
• Initiate calls to suppliers when there are written updates or inquiries about order status.
• Collaborate with the sales team and customer service to relay critical updates and assist with any internal tasks.
• Prepare and distribute order status reports to the relevant teams.
• Communicate effectively with clients, providing them with updates and addressing any concerns related to their orders.
• Maintain accurate records of communications and updates in the order tracking system.
  
  

Qualifications:

• Proven experience in a similar role, ideally within supply chain management or order fulfillment.
• Strong communication skills, both verbal and written, with an emphasis on professionalism and clarity.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in using order management systems and Microsoft Office Suite.
• Excellent organisational skills and attention to detail.
• A proactive attitude with the ability to identify issues and propose solutions.
  
  

Benefits:

• Long-term position with job security and opportunities for professional growth.
• Work remotely with flexibility from the comfort of your home office.
• Amazing support from both a local and international community.
  
  

Application Process:

To apply, please submit the following to kaye@yorkhamilton.com and use the email subject “Applicant: Order Management Coordinator”

• Updated resume
• Cover letter
• 1-2 minute introduction video
  
  

*Note: incomplete applications will not be considered