Offer summary

Qualifications:

5+ years in software engineering, with at least 2 years in a management role in a technical SaaS environment, preferably in healthcare tech., Strong written and verbal communication skills to simplify complex topics for diverse audiences., Proven ability to lead and mentor engineering teams, setting goals and driving performance., Experience with customer-facing APIs, webhook, and integration workflows, along with proficiency in Ruby on Rails, React, Typescript, GraphQL, Postgres, Redis, Sidekiq, and RSpec..

Key responsabilities:

Lead solutions and support engineering teams to ensure customer success on Healthie’s developer platform.

Balance day-to-day customer support with the long-term vision to scale enterprise solutions.

Mentor and develop engineers through coaching, feedback, and professional development opportunities.

Collaborate with cross-functional teams to quickly resolve technical issues and improve the customer experience.

Job description

Healthie’s Mission

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Our platform, which includes EHR, scheduling, and patient engagement solutions, empowers organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizations—from small private practices to multi-billion-dollar healthcare companies. With Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services, from preventative health and wellness to complex chronic care management.

We believe the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at: https://www.gethealthie.com.

About the Role

We’re seeking a hands-on Engineering Manager, Customers to lead our solutions and support engineering teams. This customer-facing, business-critical role requires a unique blend of technical expertise, leadership, and empathy to build and support high-quality solutions for Healthie’s customers.

In this player-coach role, you’ll work closely with our implementation and support engineers to ensure customer success on Healthie’s developer platform. You’ll balance day-to-day customer support with the long-term vision to scale our enterprise solutions. Additionally, you’ll mentor and develop engineers on your team through coaching, feedback, and professional development opportunities.

If you’re excited about shaping the customer journey, empowering a high-performance team, and supporting complex technical implementations, this role is for you. Reporting to the Director of Customer Engineering, this position is ideal for someone with strong technical leadership in SaaS, integration management, and team building, particularly in healthcare technology. We’re looking for grit, resilience, and a passion for delivering world-class customer experiences while solving problems hands-on.

Details

This is a full-time, remote position, located in the United States.
The base salary for this role is $180,000 - $200,000 per year.
U.S. work authorization is required and Healthie does not provide sponsorship.

About You

You have 5+ years in software engineering, with at least 2 years in a management role in a technical SaaS role (bonus for healthcare tech).
Strong written and verbal communication skills with the ability to simplify complex topics for diverse audiences.
You have a proven ability to lead and mentor engineering teams, setting goals and driving performance.
You excel at building relationships, leading with influence, and motivating teams to achieve high performance.
You take ownership of recruiting and building top-performing teams.
You are a strong problem-solver, able to quickly resolve technical issues and collaborate with cross-functional teams.
Experience building customer-facing APIs, webhook, and integration workflows.
Proficiency with Ruby on Rails, React, Typescript, GraphQL, Postgres, Redis, Sidekiq, and RSpe.
You thrive in self-directed environments, with a bias toward execution and a focus on delivering results.
You are passionate about healthcare, committed to improving patient outcomes, and continuously improving the customer experience.

Interview Process

Quick chat with Katie, Director of Talent (20 minutes)
Interview with Ani, Director of Customer Engineering (30 minutes)
Complete our Take Home Assessment (asynchronously)
Connect with Cavan, CTO + cofounder of Healthie (20 minutes)
Meet with Justin, Steve, & Emma, Customer Support, Engineering, & Customer Success (45 minutes)
Reference checks

To learn more about Working at Healthie & our benefits, click here.

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

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