Director of IT

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism.  We serve thousands of families across nine states and are growing rapidly to meet the need for services.  Each day, our team seeks to make every moment count for our clients and for each other. 

At Kyo, we are redefining the future of behavioral healthcare through technology and innovation. Our commitment to being a tech-forward company means we are always looking for ways to enhance our IT and software capabilities to improve efficiency, security, and scalability. The right candidate for this role will have the unique opportunity to expand our IT footprint, drive technological advancements, and lead high-impact initiatives that will shape the future of our organization.

Salary Range: $140,000 - $170,000

Candidates must reside in one of the following states to be eligible: WA, OR, UT, AZ, MT, TX, CO

Why Join Kyo?

• Be at the forefront of innovation in behavioral healthcare technology.
• Lead transformative projects that will expand our IT infrastructure and capabilities.
• Work with a passionate and forward-thinking team dedicated to making a real impact.
• Enjoy a collaborative, agile environment that values creativity, problem-solving, and continuous improvement.
• Take ownership of your work with a high degree of autonomy, and have the opportunity to explore and implement new and innovative technologies in a methodical and strategic way.

Responsibilities:

• Lead and mentor a team of IT professionals and contractors to execute cutting-edge IT and software initiatives.
• Oversee key areas including endpoint management, IT operations and administration, integration leveraging APIs (REST, SOAP, GraphQL), and ensuring peak reliability, security, and compliance in daily IT opera
• Manage and optimize technology, processes, and resources to support Kyo’s rapidly evolving IT and software landscape.
• Partner with leadership to understand key company and departmental objectives, and develop strategies to achieve them through innovative solutions.
• Monitor systems proactively, troubleshoot incidents, and ensure optimal capacity and availability.
• Ensure timely completion of tickets and projects, maintaining high-quality standards.
• Oversee build, release, and delivery processes for proprietary software products, establishing scalable and efficient procedures for development, testing, and production environments.
• Work with developers and DevOps teams to architect secure, high-performance IT environments based on industry best practices.
• Champion security best practices, vulnerability management, and risk mitigation, including logging, auditing, incident tracking, and disaster recovery initiatives.
• Collaborate with Product and Engineering leadership to shape and refine product roadmaps.
• Continuously improve SDLC processes and drive operational excellence.

Qualifications:

• Bachelor's degree (or equivalent experience) in Computer Science, MIS, or a related field; an advanced degree is a plus.
• 10+ years of experience managing IT, Engineering, and/or Operations teams in a high-growth, cross-functional environment.
• Proven experience with IT and software development operations, including planning and implementing new systems and major upgrades.
• Strong expertise in business analysis, user requirements documentation, and business process mapping, with the ability to assess business needs and conduct build-vs-buy evaluations. Capable of discerning the technology landscape to procure, implement, and integrate software solutions that align with organizational goals.
• 3+ years of hands-on experience managing AWS cloud infrastructure; AWS Certification is a plus.
• Expertise in DevOps, including orchestration, configuration management, CI/CD, release automation, monitoring, and security.
• Working knowledge of AWS services, Jira, GitLab, Node.js, and  MSSQL Server; cloud-based DBA experience is a plus.
• Experience with healthcare IT security, privacy, and compliance frameworks (HIPAA or HITRUST) is a major advantage.
• Comfortable operating in an agile, fast-paced environment and collaborating with cross-functional teams.
• Familiarity with generative AI and its applications in automation, data analytics, and IT operations is a plus.

Physical Requirements:

• Generally, the incumbent must be able to sit or stand and use a computer for extended periods of time.  
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 
• Ability to write, read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.
• Strong internet connection and professional environment with the ability to utilize video conferencing for long periods of time with limited interruptions.