Help Desk Administrator, Bengaluru (India)

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. The WEKA® Data Platform sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What you'll be doing:

You will be part of WEKA’s global IT Support team and participate in global IT support.
You will work in USA East Coast hours and provide remote IT support to WEKA’s employees in the Americas.
You will be supporting cloud services, network and endpoint security solutions, in a full SaaS, modern IT infrastructure utilizing the latest technologies.
You will participate in administration of a global company SSO and SaaS:

• Okta, Google Workspace, and Microsoft 365
• Cloud (AWS, OCI, GCP, Azure)
• Endpoint administration of Mac, Windows and Linux using Jamf and JumpCloud
• Meraki switches and wifi
• Zoom Enterprise and Zoom Rooms
• Atlassian Jira, Jira Service Desk, and Confluence
• Cato Networks
• Procurement administration:
• Reviewing contracts with 3rd party vendors
• Create RFPs and find vendors
• Office buildup administration

Must have Requirements:

• Experience as a sysadmin, IT support or similar position in a Hi-tech company
• Skilled OS administrator on both Mac and Windows 
• Proven knowledge of network fundamentals: TCP/IP, DNS, DHCP, VPN
• Experience with user administration on Okta, Azure,  or Google Workspace
• Proven experience with writing clear and comprehensive how-to guides and KB articles
• Self managed, quick learner, and masters new technological fields without outside help
• Service-oriented personality, ability to work and prioritize under pressure
• Fluent English - both written and verbal, experience working with global teams

It's nice if you have:
Proven experience with the following tools/technologies: 

• Firewall, VPN or FWaaS
• Public cloud
• SSL
• Zoom rooms
• Atlassian products administration

Concerned that you don’t meet every qualification above?

Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.