Offer summary

Qualifications:

Experience in payroll processing and management., Proficiency in using payroll software and HR tools, particularly the hrX suite., Strong understanding of payroll legislation and compliance requirements., Excellent communication skills for training and client engagement..

Key responsabilities:

Support end-to-end payroll activities according to client requirements.

Conduct Root Cause Analysis for client escalations and implement solutions.

Provide training and coaching to colleagues to enhance their skills.

Engage with clients to address payroll inquiries and support operational needs.

Job description

The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.

Key responsibilities:

Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes
Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation
Ability to recognize and deal appropriately with sensitive and confidential information
Ability to resolve and support technical and functional issues escalated from other team members and clients
Ensure compliant use of all systems
Support and maintain the client solution workbook and provision functional support as needed
Participate and champion innovation activities to drive continuous improvement
Support and guide project implementations and go-lives
Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
Participates in projects and activities as needed and assigned

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.