Offer summary

Qualifications:

Bachelor’s degree and 4-6 years of relevant professional experience, preferably in Enterprise SaaS., Strong analytical ability and prioritization skills., Familiarity with Salesforce and enterprise SaaS tools is essential., Excellent problem-solving and relationship-building skills..

Key responsabilities:

Manage the renewal process for customer contracts and negotiate renewal terms.

Lead the Renewals team, providing guidance and ensuring data quality.

Build and maintain reports for key metrics related to renewals and customer health.

Collaborate with sales teams to enhance revenue generation from existing customers.

Job description

Position Summary

Are you passionate about ensuring customer success and driving revenue retention? As a Sr. Renewal Analyst, you'll play a crucial role in managing subscription renewals, optimizing retention rates, and fostering strong client relationships. You'll handle high-level customer escalations, terminations, contract disputes, and other issues that threaten customer retention, working tirelessly to drive them to resolution.

Responsibilities

-Forecasting: Keep an accurate rolling 9-month forecast of renewals to support strategic decision-making.

-Team Leadership: Lead the Renewals team with day-to-day requests, providing process guidance, ensuring data quality, and managing complex deals.

-Renewal Management: Drive the renewal process for customer contracts, proactively engage with clients to negotiate renewal terms, and ensure high customer retention rates.

-Reporting: Build and maintain reports for key metrics like renewal revenue, bookings, retention rate, and overall customer health. Track success through metrics such as client engagement scores and measures of churn.

-Process Improvement: Champion impactful process improvements and automation. Develop playbooks for renewal engagement to maximize revenue retention.

-Data Insights: Extract insights from renewal data and recommend tactics for improvement. Monitor churn, contraction, and growth trends within the customer base and report findings to senior roles.

-Sales Collaboration: Work closely with sales teams to maximize revenue generation from existing customers. Enhance the sales team’s effectiveness through data, automation, and product analytics.

Qualifications: Knowledge, Skills, & Abilities

-Problem-Solving Skills: Ability to work on varied and routine problems, exercising judgment within defined procedures.

-Relationship Building: Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.

-Experience: Bachelor’s degree and 4-6 years of relevant professional experience (or equivalent work experience), preferably within an Enterprise SaaS organization.

-Skills: Familiarity with Salesforce and enterprise SaaS tools. Strong analytical ability, prioritization skills, and ability to teach best practices.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $85,900 - $121,300. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Meridianlink offers:

Potential For Equity-Based Awards

Insurance coverage (medical, dental, vision, life, and disability)

Robust paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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