Technical Implementation Specialist (Remote)

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We are seeking a detail-oriented and proactive Technical Implementation Specialist to join our expanding team. In this role, you will be responsible for managing the end-to-end implementation of our solutions for clients, ensuring that each deployment is executed smoothly and by best practices. You will be the bridge between our product and our customers, ensuring successful deployment and technical onboarding.

This is a full-time position reporting to the Chief Operations Officer.

Core Responsibilities:

• Lead implementation of iPiD's solutions for clients, ensuring a seamless process from kickoff to production
• Collaborate with clients to gather requirements and understand their technical environments
• Prepare and provide necessary technical documentation for clients
• Collaborate with internal teams, typically Engineering and Product, to implement integration solutions and workflows
• Provide technical guidance and support throughout the implementation process and post-implementation
• Troubleshoot integration challenges and coordinate internally to resolve issues efficiently
• Conduct training sessions and create technical documentation to empower clients
• Act as a trusted advisor, collect client feedback, help clients optimize their use of our solutions
• Document lessons learned and contribute to knowledge sharing within the team

Requirements

• Minimum 5 years experience in a technical implementation or project management role, preferably within the fintech or financial services sector
• Strong understanding of software development lifecycle and technical implementation processes
• Familiarity with APIs, databases, and cloud technologies
• Proficient in project management tools and methodologies
• Excellent problem-solving skills and a customer-first approach
• Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively
• Ability to manage multiple projects and priorities simultaneously
• Driven and proactive with a strong attention to detail
• Self-starter with the ability to work independently while being a reliable and collaborative team player
• Experience working in a globally distributed start-up or high-growth environment is a plus
• You must have the authorisation to work in the EU

Benefits

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

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Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

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To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume.