Spanish Speaking IT Services Representative for Leading Tech Firm - Athens

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Spanish Speaking IT Services Representative to join a leading tech firm in Athens. This role is perfect for individuals fluent in Spanish who have a passion for technology and providing exceptional customer service. As an IT Services Representative, you will assist our Spanish-speaking clients in resolving their technical inquiries and ensure they have a seamless experience with our advanced IT solutions and services.

Responsibilities

• Provide top-notch technical support to Spanish-speaking customers through multiple channels, including phone, email, and chat.
• Diagnose, troubleshoot, and effectively resolve a variety of IT-related inquiries and issues.
• Educate clients on how to utilize our products and services to maximize their usage and satisfaction.
• Document all customer interactions and technical resolutions accurately in the support system.
• Collaborate with internal teams to escalate and resolve more complex technical challenges as needed.
• Keep customers informed about new features, product updates, and best practices to enhance their overall experience.
• Participate in ongoing training and development to remain knowledgeable about product offerings and industry trends.

Requirements

• Fluency in Spanish and proficiency in English are required.
• Previous experience in IT support, technical support, or customer service is highly desirable.
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
• Excellent communication skills with a focus on delivering superior customer service.
• Familiarity with IT systems, applications, and helpdesk tools is a plus.
• Ability to work independently in a remote setting while being a collaborative team player.
• Willingness to accommodate flexible working hours, including evenings and weekends as needed.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....