Offer summary

Qualifications:

Fluency in German and proficiency in English are required., Previous experience in IT support or customer service roles is highly preferred., Strong problem-solving and analytical skills to effectively address technical issues., Excellent communication skills with a strong focus on customer satisfaction..

Key responsabilities:

Deliver high-quality technical support to German-speaking customers via phone, email, and chat.

Troubleshoot and resolve a variety of IT-related inquiries and technical issues promptly.

Document customer interactions meticulously and maintain accurate records within the support system.

Collaborate with internal teams to escalate and resolve complex issues efficiently.

Job description

Join Patrique Mercier Recruitment PT as a German Speaking IT Services Representative for a leading tech firm based in Athens! This role is ideal for individuals fluent in German who have a passion for technology and providing exceptional customer service. As an IT Services Representative, you will be tasked with assisting our German-speaking clients, troubleshooting their technical issues, and ensuring they have an outstanding experience with our innovative IT solutions.

Responsibilities

Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
Troubleshoot and resolve a variety of IT-related inquiries and technical issues promptly.
Guide clients in utilizing our products effectively to enhance their overall experience.
Document customer interactions meticulously and maintain accurate records within the support system.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Educate customers about new features, updates, and best practices to improve their engagement with our services.
Participate in ongoing training to stay current with product developments and emerging technology trends.

Requirements

Fluency in German and proficiency in English are required.
Previous experience in IT support or customer service roles is highly preferred.
Strong problem-solving and analytical skills to effectively address technical issues.
Excellent communication skills with a strong focus on customer satisfaction.
Familiarity with IT systems, software applications, and helpdesk tools is a plus.
Ability to work independently in a dynamic remote environment while being a supportive team player.
Willingness to work flexible hours, including evenings and weekends, as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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