Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Previous experience in customer service or client-facing roles is advantageous., Excellent communication and interpersonal skills are essential., Ability to multitask and thrive in a remote work environment..

Key responsabilities:

Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries and providing comprehensive support.

Communicate with customers through multiple channels, including phone, email, and chat, maintaining professionalism.

Effectively resolve customer issues and concerns, promoting satisfaction and retention.

Collaborate with internal teams to share customer feedback and contribute to service improvement initiatives.

Job description

Patrique Mercier Recruitment PT is pleased to announce a remote opportunity for a Dutch Speaking Customer Experience Coordinator to join our dedicated team while working from anywhere in Greece. As a leading recruitment agency, we specialize in connecting candidates with job opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this essential role, you will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring that their inquiries are managed efficiently and with exceptional care. If you are passionate about customer service and fluent in Dutch, we invite you to apply and become an integral part of our vibrant team!

Responsibilities

Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries and providing comprehensive support.
Communicate with customers through multiple channels, including phone, email, and chat, maintaining a high level of professionalism.
Develop a strong understanding of our products and services to deliver accurate information to customers.
Effectively resolve customer issues and concerns, promoting satisfaction and retention.
Collaborate with internal teams to share customer feedback and contribute to service improvement initiatives.
Follow up with customers to ensure continued satisfaction and gather additional insights.
Analyze customer interactions and generate reports to identify trends and areas for enhancement.

Requirements