Offer summary

Qualifications:

Fluency in Spanish (both spoken and written) is essential., Strong communication and customer service skills are required., Previous experience in customer service, especially in the travel industry, is preferred., Excellent problem-solving abilities with a focus on customer satisfaction..

Key responsibilities:

Provide top-notch customer service via phone, email, and chat communications in Spanish.

Assist customers with inquiries regarding travel bookings, itineraries, and payment options.

Effectively resolve customer complaints and provide tailored solutions.

Maintain accurate records of customer interactions and service resolutions.

Job description

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented individuals with exciting job opportunities across Greece. We are currently seeking a Spanish Speaking Customer Service representative for an Online Travel Department. This role is ideal for those who have a passion for travel and are committed to providing outstanding customer service. In this position, you will assist Spanish-speaking clients with their travel inquiries, provide information about booking options, and resolve any issues they may encounter during their travel journey. Your fluency in Spanish will be critical in ensuring that our clients feel valued and understood. If you're eager to help travelers make the most of their experiences, we encourage you to apply!

Responsibilities

Provide top-notch customer service via phone, email, and chat communications in Spanish.
Assist customers with inquiries regarding travel bookings, itineraries, and payment options.
Effectively resolve customer complaints and provide tailored solutions.
Offer guidance on travel policies, procedures, and destination information.
Maintain accurate records of customer interactions and service resolutions.
Work collaboratively with team members to enhance the customer service experience.
Stay informed about travel trends and industry updates to assist customers effectively.

Requirements

Fluency in Spanish (both spoken and written) is essential.
Strong communication and customer service skills.
Previous experience in customer service, especially in the travel industry, is preferred.
Excellent problem-solving abilities with a focus on customer satisfaction.
Ability to work both independently and as part of a collaborative team.
Interest in travel and knowledge of popular destinations is advantageous.
Proficient in using digital tools and customer management software.

Benefits