Dutch Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Dutch Speaking Customer Service Representative for a Car Rental Department. This role offers the opportunity to join a dynamic team dedicated to providing outstanding service to Dutch-speaking clients in the car rental industry.

Responsibilities

• Deliver top-notch customer service to Dutch-speaking clients via phone, email, and chat, addressing their queries and concerns regarding car rental services.
• Assist customers with reservations, modifications, and cancellations while providing information on policies and procedures.
• Support customers during the pick-up and drop-off processes to enhance their rental experience.
• Handle customer complaints and issues with professionalism, ensuring appropriate solutions are delivered.
• Maintain knowledge of the car rental fleet and any promotions to provide customers with accurate information.
• Document all customer interactions and feedback for service improvement.
• Collaborate with the operational team to ensure a smooth rental process for customers.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the tourism or car rental industry.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve customer complaints effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for travel and helping customers enjoy their journeys.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks