Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Previous experience in customer service, preferably in the travel or aviation industry., Strong communication and interpersonal skills with a customer-focused approach., Proficiency in customer service software and Microsoft Office Suite..

Key responsibilities:

Provide exceptional customer service to Italian-speaking clients through various communication channels.

Assist customers with inquiries related to flight bookings and aviation services.

Handle customer complaints and feedback professionally to enhance client satisfaction.

Collaborate with internal teams to address complex customer issues and maintain organized records.

Job description

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for an Italian Speaking Customer Service Representative within the Aviation Department. This role is ideal for individuals who have a keen interest in the aviation industry and possess a strong customer service background, dedicated to providing excellent support to clients in a dynamic environment.

Responsibilities

Provide exceptional customer service to Italian-speaking clients in the aviation sector through various communication channels, including phone, email, and chat.
Assist customers with inquiries related to flight bookings, schedules, and aviation services.
Handle customer complaints and feedback professionally, ensuring timely resolutions to enhance client satisfaction.
Collaborate with internal teams to effectively address complex customer issues and provide accurate information.
Maintain an up-to-date understanding of aviation policies, procedures, and promotions.
Document all customer interactions and maintain organized records for compliance and service improvement.
Foster positive relationships with customers to support loyalty and repeat business.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer service, especially within the travel or aviation industry, is preferred.
Strong communication and interpersonal skills with a customer-focused approach.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong organizational skills and problem-solving abilities.
Willingness to work flexible hours, including evenings and weekends, as needed by the business.

Benefits