Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Experience in customer service, especially in online content or digital marketing., Strong understanding of social media and digital content creation., Excellent communication and interpersonal skills..

Key responsibilities:

Provide outstanding support to French-speaking content creators via phone, email, and chat.

Assist clients with inquiries related to platform usage and content management.

Document customer interactions for effective follow-up and service improvement.

Collaborate with internal teams to enhance content creators' online presence.

Job description

Patrique Mercier Recruitment FR is proud to connect talented individuals with innovative career opportunities. We are currently looking for a French Speaking Customer Support Representative for Online Content Creators. This role is perfect for those who are passionate about helping content creators succeed and enjoy providing exceptional customer service in the digital domain.

Responsibilities

Provide outstanding support to French-speaking content creators through various channels, including phone, email, and chat.
Assist clients with inquiries related to platform usage, content management, and monetization strategies.
Effectively resolve customer issues, offering solutions tailored to individual needs.
Document customer interactions comprehensively to ensure effective follow-up and service improvement.
Collaborate with internal teams to support content creators in achieving their goals and enhancing their online presence.
Stay informed about industry trends and tools to provide relevant advice and recommendations.
Gather feedback from users to support product development and enhancement initiatives.

Requirements

Fluency in French and English, both written and spoken.
Experience in customer service, particularly within the online content or digital marketing sectors.
Strong understanding of social media, online platforms, and digital content creation.
Excellent communication and interpersonal skills with a focus on client success.
Proficient in using customer support software and standard office applications.
Strong problem-solving skills and the ability to handle various tasks effectively.
Flexibility to work varied hours, including evenings and weekends as required.

Benefits