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French Speaking Customer Support Online iGaming Department

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Prior experience in customer service, especially in the iGaming sector., Excellent communication and interpersonal skills., Strong analytical skills and proficiency with customer support software..

Key responsibilities:

  • Provide exceptional customer support to French-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries about account issues, game rules, promotions, and transactions.
  • Document all customer interactions accurately for tracking purposes.
  • Collaborate with technical teams to troubleshoot and resolve customer issues.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a French Speaking Customer Support Representative in our Online iGaming Department. If you're passionate about online gaming and enjoy assisting customers, we would love to hear from you!


Responsibilities
  • Provide exceptional customer support to French-speaking clients through phone, email, and live chat.
  • Help customers with inquiries regarding account issues, game rules, promotions, and transactions.
  • Resolve customer complaints and issues promptly to ensure an enjoyable gaming experience.
  • Document all customer interactions accurately for tracking and future reference.
  • Collaborate with technical teams to troubleshoot and find solutions to customer issues effectively.
  • Stay updated on gaming regulations, company policies, and new game offerings.
  • Gather customer feedback to contribute to service improvement initiatives and enhance client satisfaction.

Requirements

  • Fluency in French and English, both written and spoken.
  • Prior experience in customer service, particularly in the iGaming or online gaming sector.
  • Good understanding of online gaming platforms and effective customer engagement strategies.
  • Excellent communication and interpersonal skills.
  • Proficiency with customer support software and standard office applications.
  • Strong analytical skills and a detail-oriented approach to problem-solving.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
  • Detail Oriented
  • Physical Flexibility
  • Communication
Are you interested?

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