Offer summary

Qualifications:

Fluency in Czech and English, both written and spoken., Previous experience in customer service or a similar customer-facing role is preferred., Strong communication and interpersonal skills., Ability to multitask and perform effectively in a remote working environment..

Key responsabilities:

Serve as the primary contact for Czech-speaking customers, managing their inquiries with empathy and professionalism.

Communicate with customers through various channels such as phone, email, and chat, ensuring timely responses.

Efficiently resolve customer issues to enhance customer satisfaction and loyalty.

Collaborate with internal teams to relay customer feedback and support the ongoing improvement of services.

Job description

Patrique Mercier Recruitment PT is pleased to present a remote opportunity for a Czech Speaking Customer Experience Coordinator to join our vibrant team while working from anywhere in Greece. As a leading recruitment agency, we specialize in connecting candidates with exceptional job opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this essential role, you will be the first point of contact for our Czech-speaking clients, ensuring their inquiries and needs are handled with the utmost care and professionalism. If you are passionate about delivering outstanding customer service and are fluent in Czech, we invite you to apply!

Responsibilities

Serve as the primary contact for Czech-speaking customers, managing their inquiries with empathy and professionalism.
Communicate with customers through various channels such as phone, email, and chat, ensuring timely responses.
Maintain a comprehensive understanding of our products and services to provide accurate and helpful information.
Efficiently resolve customer issues to enhance customer satisfaction and loyalty.
Collaborate with internal teams to relay customer feedback and support the ongoing improvement of services.
Conduct follow-ups with customers to ensure continued satisfaction and to gather insightful feedback.
Analyze customer interactions and prepare reports to identify trends and opportunities for service enhancement.

Requirements

Fluency in Czech and English, both written and spoken.
Previous experience in customer service or a similar customer-facing role is preferred.
Strong communication and interpersonal skills.
Able to multitask and perform effectively in a remote working environment.
Familiarity with customer service software and tools is an advantage.
Strong analytical and problem-solving skills.
A genuine interest in online media and awareness of industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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