Offer summary

Qualifications:

Fluency in Dutch and strong proficiency in English; additional language skills are a plus., Previous experience in technical support or customer service is highly desirable., Proven problem-solving skills and keen attention to detail., Familiarity with online media platforms and current technologies..

Key responsabilities:

Deliver prompt technical support to Dutch-speaking clients through phone, email, and chat.

Diagnose, troubleshoot, and resolve various technical issues effectively.

Document all client interactions and technical issues accurately in the support database.

Collaborate with team members to escalate complex problems and share ideas for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Dutch Speaking Technical Support Consultant to join our team remotely from Greece. Our agency specializes in connecting talented professionals with leading companies and fostering exceptional customer care in a variety of sectors. In this role, you will provide technical support and assistance to our Dutch-speaking clients, helping them resolve inquiries related to online media services. This position allows you to work in a flexible environment while being part of a collaborative and diverse team dedicated to enhancing customer experience.

Responsibilities

Deliver prompt technical support to Dutch-speaking clients through phone, email, and chat.
Diagnose, troubleshoot, and resolve various technical issues effectively.
Provide clear and detailed instructions to clients, ensuring they understand the solutions provided.
Document all client interactions and technical issues accurately in the support database.
Collaborate with team members to escalate complex problems and share ideas for service improvement.
Maintain high standards of customer satisfaction through responsive and friendly service.
Stay informed about product updates and technological advancements to better assist clients.

Requirements

Fluency in Dutch and strong proficiency in English; additional language skills are an advantage.
Previous experience in technical support or customer service is highly desirable.
Proven problem-solving skills and keen attention to detail.
Excellent communication abilities with a focus on customer satisfaction.
Familiarity with online media platforms and current technologies.
Ability to work independently and as part of a remote team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends if necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile