Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and good command of English., Prior experience in customer service or support roles is advantageous., Strong communication skills and a genuine passion for helping customers., Ability to troubleshoot and solve problems effectively..

Key responsibilities:

Provide excellent customer support to Nordic-speaking customers through various channels, including phone, email, and chat.

Address and resolve customer inquiries and issues in a timely and professional manner.

Document customer interactions accurately in the company's CRM system.

Collaborate with team members to share insights and contribute to improving the customer support process.

Job description

Join the dynamic team at Patrique Mercier Recruitment, where your language skills can open doors to exciting new opportunities! We are currently seeking talented individuals for Nordic Speaking Customer Support Roles, tailored for a remote position based in Greece. This role is perfect for candidates fluent in any of the Nordic languages, including Swedish, Danish, Norwegian, or Finnish, who are eager to provide exceptional customer service. As a crucial member of our support team, you will work remotely while assisting Nordic-speaking customers with their inquiries and ensuring an outstanding customer experience. If you're passionate about customer service and enjoy working in a collaborative environment, this role is for you!

Responsibilities

Provide excellent customer support to Nordic-speaking customers through various channels, including phone, email, and chat.
Address and resolve customer inquiries and issues in a timely and professional manner.
Maintain high levels of customer satisfaction by delivering exceptional service.
Document customer interactions accurately in the company's CRM system.
Collaborate with team members to share insights and contribute to improving the customer support process.
Identify opportunities for enhancing the customer experience and provide feedback for process improvement.
Stay informed about product updates and best practices in customer support.

Requirements

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and a good command of English, both written and spoken.
Prior experience in customer service or support roles is advantageous.
Strong communication skills and a genuine passion for helping customers.
Ability to troubleshoot and solve problems effectively.
Familiarity with customer service platforms and CRM systems.
A proactive, self-motivated approach to learning and development.
Able to work independently in a remote environment while managing multiple tasks efficiently.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.