Offer summary

Qualifications:

Fluency in Italian and a good command of English., Previous experience in IT support or customer service is preferred., Strong problem-solving skills and ability to troubleshoot efficiently., Excellent communication skills and commitment to customer service..

Key responsabilities:

Provide technical support to Italian-speaking customers via phone, email, and chat.

Troubleshoot and resolve a variety of IT-related issues and inquiries.

Guide clients in using products and services for a smooth experience.

Maintain documentation of customer interactions and collaborate with internal teams.

Job description

Patrique Mercier Recruitment PT is seeking an Italian Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This role is an exciting chance for individuals who are fluent in Italian and have a passion for providing exceptional customer service in the tech sector. As an IT Services Representative, you will be responsible for assisting our Italian-speaking clients with their technical inquiries and ensuring they receive the highest level of support as they utilize our innovative IT solutions.

Responsibilities

Provide excellent technical support to Italian-speaking customers through phone, email, and chat.
Effectively troubleshoot and resolve a wide range of IT-related issues and inquiries.
Guide clients in using our products and services, ensuring a smooth and beneficial experience.
Maintain detailed documentation of customer interactions and technical resolutions in the support system.
Collaborate with internal teams to escalate and address complex technical challenges as necessary.
Educate customers about new features, updates, and best practices to enhance their user engagement.
Participate in ongoing training and development to maintain current knowledge of products and industry advancements.

Requirements

Fluency in Italian and a good command of English are required.
Previous experience in IT support, technical support, or customer service is highly preferred.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent communication skills with a commitment to providing outstanding customer service.
Familiarity with IT systems, applications, and helpdesk software is a plus.
Ability to work independently in a remote setting while also being a team player.
Willingness to adapt to flexible working hours, including evenings and weekends as needed.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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