Italian Speaking Customer Service for Leading Domestic Appliances - Remote in GR

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for an Italian Speaking Customer Service Representative for a Leading Domestic Appliances Company in a remote role based in Greece. This reputable brand is renowned for its innovative and high-quality home appliances designed to enhance everyday life. As a vital member of the customer service team, you will engage with Italian-speaking customers, providing them with excellent support and assistance regarding their inquiries and service issues related to domestic appliances. If you are enthusiastic about customer service and have a passion for home technology, this position is the ideal fit for you!

Key Responsibilities

• Deliver exceptional customer service in Italian, addressing inquiries and issues related to domestic appliances.
• Assist customers in troubleshooting product problems and provide effective solutions to enhance their experience.
• Document customer interactions accurately to ensure detailed records are maintained for future reference.
• Work collaboratively with internal teams to escalate and resolve complex issues in a timely manner.
• Stay informed about current appliances, features, and services to provide accurate information to customers.
• Proactively engage with customers to meet their needs and encourage brand loyalty.
• Participate in training programs to enhance your skills and knowledge in customer service excellence.

Requirements

• Fluency in Italian and proficient English skills, both written and spoken, are required.
• Previous experience in customer service, particularly within the domestic appliance or retail industry, is preferred.
• Strong problem-solving abilities and a customer-first mindset focused on delivering satisfaction.
• Excellent communication skills with the ability to connect effectively with diverse customers.
• Able to work independently in a remote setting while effectively managing time and tasks.
• Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
• A genuine interest in domestic appliances and technology is advantageous; comprehensive training will be integrated into the onboarding process.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.