Offer summary

Qualifications:

Fluency in German and strong command of English, both written and spoken., Previous experience in customer service, preferably in the domestic appliances or retail industry., Strong problem-solving skills with a customer-oriented focus., Excellent communication skills and attention to detail..

Key responsabilities:

Provide exceptional customer service in German, assisting clients with product inquiries and troubleshooting.

Resolve customer complaints efficiently to ensure a positive experience.

Maintain detailed records of customer interactions using CRM systems.

Collaborate with technical support to address complex issues and stay informed about product updates.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Service Representative for a leader in the domestic appliances sector. This remote position based in Greece allows you to work from the comfort of your home while being part of a prestigious company dedicated to quality and innovation in household products. In this role, you will assist German-speaking customers with inquiries regarding their appliances, providing the highest levels of service and support to ensure customer satisfaction. If you are passionate about home appliances and thrive in a customer-focused environment, we would love to hear from you!

Key Responsibilities

Provide exceptional customer service in German, assisting clients with product inquiries, service requests, and troubleshooting queries related to domestic appliances.
Resolve customer complaints efficiently and professionally, ensuring a positive experience with the brand.
Maintain detailed records of customer interactions and inquiries using the designated CRM systems.
Work collaboratively with technical support and other teams to address and escalate more complex issues as needed.
Stay informed about product features, improvements, and updates to provide accurate information and recommendations to customers.
Proactively engage with customers to understand their needs, offering solutions tailored to their specific situations.
Participate in company training programs to continuously improve your product knowledge and customer service skills.

Requirements

Fluency in German is required, along with a strong command of English in both written and spoken forms.
Previous experience in customer service, particularly in the domestic appliances or retail industry, is highly preferred.
Strong problem-solving skills with a customer-oriented focus and the ability to handle varied inquiries confidently.
Excellent communication skills, capable of empathetically interacting with customers to understand their concerns.
Able to work independently in a remote environment, managing your time and tasks effectively.
Attention to detail and strong organizational abilities for tracking customer interactions and inquiries.
A genuine interest in home appliances and related technologies will enhance your candidacy.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.