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French Speaking Customer Experience Coordinator - Remote in Greece

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Previous experience in customer service or similar roles is preferred., Excellent communication and interpersonal skills are essential., Strong problem-solving abilities and a proactive approach to customer service..

Key responsabilities:

  • Act as the primary point of contact for French-speaking customers, managing their inquiries professionally.
  • Provide support through multiple communication channels including phone, email, and chat.
  • Resolve customer issues swiftly to enhance satisfaction and build loyalty.
  • Analyze customer interactions and prepare reports to identify trends and areas for enhancement.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment PT is pleased to announce an opening for a French Speaking Customer Experience Coordinator in a remote position based in Greece. Our agency specializes in helping candidates find rewarding job opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this role, you will be instrumental in delivering outstanding support to our French-speaking clients, ensuring their inquiries are addressed promptly and professionally. If you are passionate about customer service and fluent in French, we would be thrilled to have you join our vibrant team!


Responsibilities
  • Act as the primary point of contact for French-speaking customers, managing their inquiries with professionalism and care.
  • Provide support through multiple communication channels including phone, email, and chat.
  • Develop an in-depth understanding of our products and services to assist customers accurately.
  • Resolve customer issues swiftly to enhance satisfaction and build loyalty.
  • Collaborate with internal teams to share customer feedback and contribute to service improvements.
  • Conduct follow-ups with customers to ensure continued satisfaction and gather valuable insights.
  • Analyze customer interactions and prepare reports to identify trends and areas for enhancement.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service or similar customer-facing roles is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work effectively in a remote work environment.
  • Familiarity with customer service software and tools is a plus.
  • Strong problem-solving abilities and a proactive approach to customer service.
  • Interest in online media and a good understanding of industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.
Are you interested?

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