Offer summary

Qualifications:

Fluency in Danish and strong English communication skills, both written and spoken., Prior experience in customer service, preferably in domestic appliances or technology sectors., Exceptional problem-solving skills with a focus on customer satisfaction., Strong organizational abilities for accurate documentation of customer inquiries..

Key responsabilities:

Provide outstanding customer service in Danish, assisting with inquiries about domestic appliances.

Resolve customer issues efficiently, ensuring high satisfaction levels.

Document all customer interactions meticulously for follow-up and quality assurance.

Collaborate with teams to address complex inquiries and escalate issues as needed.

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Danish Speaking Customer Service Representative to join a Leading Domestic Appliances Company in a remote role based in Greece. This esteemed company is at the forefront of innovation in domestic appliances, offering high-quality products that enrich everyday life. In this role, you will provide exceptional support to Danish-speaking customers, helping them with inquiries and ensuring a smooth experience with their appliances. If you are dedicated to customer service and have a passion for home technology, we would love for you to join our team!

Key Responsibilities

Provide outstanding customer service in Danish, assisting customers with questions related to the use, maintenance, and troubleshooting of domestic appliances.
Resolve customer issues efficiently and accurately, ensuring a high level of satisfaction with the service provided.
Document all customer interactions meticulously, maintaining up-to-date records for follow-up and quality assurance.
Collaborate with other teams to address complex inquiries and escalate issues as needed, ensuring effective communication throughout the process.
Stay knowledgeable about product features, updates, and promotions to deliver accurate information to customers.
Engage proactively with customers to enhance their experience and facilitate positive brand loyalty.
Participate in continuous training sessions to improve your skills and product knowledge.

Requirements

Fluency in Danish and strong English communication skills, both written and spoken, are essential.
Prior experience in customer service, particularly in the domestic appliance or technology sectors, is preferred.
Exceptional problem-solving skills with a strong focus on customer satisfaction.
Excellent verbal and written communication skills to effectively engage with a diverse customer base.
Able to work independently in a remote environment while managing tasks and priorities effectively.
Attention to detail and strong organizational abilities for accurate documentation of customer inquiries.
A genuine interest in domestic appliances and home technology is an advantage; however, comprehensive training will be provided.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.