Offer summary

Qualifications:

Bachelor's degree in Information Systems, Cybersecurity, or related field, or equivalent experience (5-8 years)., Extensive experience with VMware, networking devices, and user management., Strong attention to detail and organizational skills, with the ability to multitask effectively., Excellent customer service skills and effective communication abilities..

Key responsabilities:

Oversee the design, configuration, and support of VMware virtualization and network infrastructure.

Administer user accounts and provide technical support to ensure a seamless user experience.

Implement security measures and perform regular system updates and vulnerability assessments.

Monitor system performance, conduct maintenance tasks, and maintain documentation and reporting on system operations.

Job description

Sigma Defense is seeking a highly skilled and customer-focused IT Systems Administrator/Technician to join our team at Sigma Defense. As a Information Technology Admin/Tech III, you will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of our information technology infrastructure. The ideal candidate will possess a solid technical background, extensive experience with VMware, switches, routers, rack-and-stack, user management, security, patching, and more. While technical proficiency is of utmost importance, we strongly emphasize the value of excellent customer service in this role.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

5-8 years of relevant experience.
Must be a citizen of the United States.
Must be highly organized with a strong attention to detail.
Must be able to multitask and prioritize work effectively.
A great customer service presence with the ability to effectivity communicate is required.
Must be able to lift up to 50lbs.

Essential Job Duties (not all-inclusive):

Infrastructure Management: Oversee the design, configuration, deployment, and ongoing support of our VMware virtualization environment. Manage switches, routers, and networking devices to maintain a stable and secure network infrastructure. Handle rack-and-stack operations for new equipment installations.
User Management: Administer user accounts, permissions, and access rights across various systems and applications. Respond to user inquiries, troubleshoot issues, and provide timely and effective solutions to ensure a seamless user experience.
Security and Patching: Implement and enforce security measures to safeguard the organization's data, systems, and networks. Regularly perform system updates, security patches, and vulnerability assessments to mitigate potential risks.
Technical Support: Act as a point of escalation for Level 1 and Level 2 support personnel, assisting in complex technical issues and incident resolution. Provide mentorship and guidance to junior team members to promote knowledge sharing and skill development.
System Monitoring and Maintenance: Monitor system performance, proactively identify potential bottlenecks or failures, and take corrective actions as needed. Conduct routine maintenance tasks to optimize system performance and ensure high availability.
Documentation and Reporting: Maintain comprehensive documentation of system configurations, network topology, and troubleshooting procedures. Generate regular reports on system performance, incident trends, and service level agreements.
Project Participation: Collaborate with cross-functional teams to contribute to IT projects, such as system upgrades, infrastructure expansions, and technology migrations.
Continuous Improvement: Stay abreast of emerging technologies, industry trends, and best practices. Identify opportunities for process improvement and efficiency gains within the IT infrastructure.

Education Requirements:

Bachelor's degree from an accredited college or university in Information Systems, Cybersecurity, or related field of study.
5-8 years of experience of related work experience if no degree is held.

Computer Programs/Software Requirements:

Azure AD
PowerShell
DNS
Networking

Personnel Clearance Level:

Candidate must possess or have the ability to obtain an active Secret security clearance or higher.
Clearance will be sponsored for the right candidate.

Candidate Differentiators: