Client Success Manager

About the Company

Rockstar is recruiting for a company that is making it easier for anyone to start and scale new healthcare businesses by simplifying compliance. This client forms all required healthcare legal entities nationally, provides collaborating physicians, secures insurance contracts faster than usual, and offers additional compliance supports. They save companies significant time and money, facilitating healthcare innovation and affordable care.

About the Team

The leadership team previously founded and led a national digital health company with significant funding and a large team, which was eventually sold to a major incumbent. The Client Success team is dedicated to creating and maintaining positive client experiences and relationships.

About the Role

The business is rapidly growing, serving leading healthcare companies backed by top Silicon Valley investors. Clients manage substantial patient lives and medical spend.

As a Client Success Manager you will:

• Lead cross-functional projects with top priority, working closely with leadership.
• Drive complex operations projects, including organizing new healthcare groups nationwide.
• Manage relationships with leaders of supported multi-state healthcare companies.
• Build processes, structures, systems, and automations for effective scaling.
• Represent the company to external stakeholders.
• Guide new clients through onboarding.
• Manage client communications with professionalism.
• Build strong client relationships through trust and proactive support.

About You

• Excellent communication skills.
• High operational excellence and productivity.
• Strong attention to detail.
• Energy and drive for self-improvement.
• Excitement for a fast-paced, startup culture.
• Talent for identifying process improvements.
• Interest in healthcare innovation.
• Experience in operations, customer success, or related roles.
• Preference for US hours.
• Commitment to a single, full-time role.

What We Offer

• Highly competitive salary.
• Compassionate, fun, mission-driven culture.
• Growth and advancement opportunities.
• Remote work flexibility.
• Paid holidays, vacation, and sick time.
• Healthcare stipend.
• Culture of mentorship, learning, and independence.