Offer summary

Qualifications:

Proven experience in a fast-paced call center or customer service environment., Strong problem-solving skills with a focus on customer experience improvement., Effective communication skills for interaction with customers and technical personnel., Analytical skills with a clear understanding of telecommunications systems and processes..

Key responsabilities:

Manage customer accounts and oversee service activation processes.

Inform customers about appointment scheduling and service activation.

Utilize relevant systems to provide solutions and access information efficiently.

Engage with customers to identify issues and prioritize workloads to meet performance targets.

Job description

We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients to continue to function through COVID-19. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.

Requirements

As part of the day-to-day operations, the associates will be expected to perform the following:

Manage customer accounts for their end-to-end service activation.
Informing customers about the process scheduling of appointments and service activation
Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
Engage customers by utilizing effective questioning techniques to identify issues
Time management and the ability to prioritize workloads to meet targets
Meet all productivity and quality performance measures related to the role

To be successful you will have:

Proven experience working in a fast-paced call center or customer service environments
Customer-centric and should be committed to improving customer experience.
Possess effective problem-solving skills and have the ability to deliver timely resolution.
Ability to work under pressure and handle difficult customers.
Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.
Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role
Excellent listening skills, being able to listen effectively and understand customers’ issues.

Benefits

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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