Offer summary

Qualifications:

A degree in a medical or healthcare-related field is preferred., At least three years of experience in Healthcare/Medical Management or Remote Management., Highly proficient in English, both written and oral., Must be organized, self-motivated, and able to work under pressure..

Key responsabilities:

Manage day-to-day operations of Medical Client-VA pairs to meet client targets.

Partner with clients to create task lists for productivity and profitability.

Assist clients in growing their businesses using Global Medical services.

Handle client needs, mitigate concerns, and manage high-level escalations.

Job description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
Medical Client-VA management
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS:

A Degree in a medical or healthcare-related field is preferred
At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Can perform under pressure and work alongside high-level professionals in a team environment
Self-starter and highly-motivated
Is focused, organized, and has a growth mindset
At least one year of Training and Development experience (preferred but not required)
Ability to think outside the box: can understand requirements and create solutions if necessary
Must be efficient with MS Office applications and Google Suite

SYSTEM REQUIREMENTS:

PRIMARY

Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Benefits

RATE AND REWARDS: