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Team Lead Renewals - Elite (Remote First)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

RIBO license required., 3+ years of commercial lines experience, preferably with mid-market accounts., 1+ years of people management experience., Excellent written and verbal communication skills. Attention to detail and flexibility in managing multiple clients..

Key responsabilities:

  • Lead and mentor a team of Renewal Brokers, ensuring performance goals are met.
  • Manage client escalations with professionalism and integrity.
  • Conduct regular performance reviews and training sessions for team members.
  • Advocate for process improvements to enhance customer satisfaction and operational efficiency.

Zensurance logo
Zensurance Insurance Scaleup https://www.zensurance.com
51 - 200 Employees
See all jobs

Job description

About Us:
Zensurance is redefining commercial insurance for Canadian businesses. 

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:


At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. 

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

Our Renewals Team is growing, and we're looking a Team Lead to lead our Elite Renewals team. Our Elite team handles primarily mid-market, large and complex commercial clients. This team requires superior commercial insurance knowledge, white glove customer service and a sense of ownership with your clients.

This is an excellent opportunity to join the leadership team and further enhance our growth. In this role, you will be required to mentor and coach a team of Renewal Brokers in addition to assisting our elite clients with their renewals. Sales skill and coaching ability are at the core of this position, seeking every opportunity to nurture your Renewal team members to deliver on results.  Reporting to the Practice Leader of Renewals, this position is paramount to providing unparalleled service and support to our Elite clients.



Responsibilities:
  • Leadership
  • Develop a deep understanding of company goals and initiatives, cascade down to the team and individual level.
  • Set team objectives, oversee team's day-to-day activities ensuring all talks are completed within Service Level Agreements  and goals are met.
  • Manage individual performance goals-setting. Create impactful performance plans. Provide motivation, coaching, training and developmental opportunities to team members to ensure they perform to required standards and achieve agreed upon objectives.
  • Create an inspiring team environment with an open communication culture.
  • Perform monthly audits to ensure team quality standards are met and exceeded, provide just-in-time coaching on the identified performance gaps.
  • Identify training needs, assist with facilitating training sessions and implementing procedures, provide new hires onboarding as well as continuous team learning sessions with existing team members.
  • Perform regular 1:1 meetings with direct reports along with productive weekly team meetings, to elevate high performance.
  • Manage and oversee all client escalations with integrity and professionalism.
  • Champion internal process optimization to improve efficiencies and remove manual hurdles across the team.
  • Manage team’s staffing plans, ensure adequate resource coverage.
  • Establish relationships within the Sales leadership team. Communicate updates to the team and provide feedback to management.
  • Other duties as assigned.
  • Operations:
  • Handle renewal insurance leads provided to you by Zensurance.
  • Assess the needs of potential clients to advise on coverage requirements.
  • Advocate for internal process improvements to create efficiencies to remove manual hurdles across the team.
  • Map out and make improvements to the customer journey to elevate customer satisfaction as measured through our Net Promoter Score.
  • Identify and coach staff to create cross-sell opportunities.
  • Other duties as assigned.

    • Qualifications
  • RIBO license required.
  • 3+ years of commercial lines experience, preferably in with mid-market accounts.
  • 1+ years of people management experience.
  • Persistence and agility to meet set targets consistently.
  • Excellent written and verbal communication skills.
  • Attention to detail and demonstrated flexibility in managing multiple clients at a time.
  • CAIB and CIP designations are assets.
    • Benefits & Perks at Zensurance:

    At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

    💻 Work Your Way

    • Remote-first setup for added flexibility 
    • Home office allowance to create a comfortable workspace
    • Top-tier tech: "Office in a box" with all necessary tech equipment
    • Half days before public holidays: Enjoy half days before long weekends

    ❤️ Your Health, Your Way

    • Flexible health and dental plans for families, including mental health support
    • Health & personal spending accounts to invest in wellness your way
    • Parental leave top-up, because family comes first

    🚀 Investing in Your Growth

    • Education assistance reimbursement for courses, conferences, books, and memberships
    • Opportunities to learn from industry experts and grow your career

    🤝 Staying Connected

    • Weekly Friday huddles to share updates and connect across teams
    • Virtual & in-person team-building events to strengthen our culture

    We’re building something special. Come be a part of it!

    Who We Are:

    Business is hard work, but insurance doesn’t have to be!

    We empower business owners with simple, tech-driven insurance solutions through our online platform. 

    Our success is fueled by our team-oriented culture and four core values:

    DELIVER – We set ambitious goals and achieve them.
    INCLUDE– We foster an open and safe space for all.
    INTEGRITY– We do what’s right.
    INVENT– We create straightforward, innovative solutions.

    Diversity & Inclusion:

    Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

    Thank You!

    We review every application with care to find the best fit for our team.

    While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!

    Required profile

    Experience

    Industry :
    Insurance
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Teamwork
    • Detail Oriented
    • Physical Flexibility
    Are you interested?

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