Salesforce Consultant - Marketing Cloud

Vantage Point is seeking a qualified candidate to join their team as a Salesforce Consultant with a focus on Marketing Cloud, Sales Cloud, and Service Cloud! This individual will play an integral role in the high satisfaction of Vantage Point's clients through the design and development of scalable, high-quality services, and solutions. Our projects involve clients ranging from mid-sized companies to multi-national enterprise corporations, non-profit organizations, and state and federal government.

Primary Responsibilities

• Lead project teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support
• Provide project teams with best practices based on experience as well as current Vantage Point standards
• May act as a liaison between partners, clients, and technical teams
• Be the first level of escalation for external client and project teams
• Lead process-driven customer conversations and workshops related to sales processes, customer service, marketing automation, operational processes and any other process as necessary to support the client
• Effectively translate customer needs into functional and/or technical, well-organized, documented project requirements and/or user stories as needed to support a successful project outcome
• Effectively translate and communicate customer requirements and/or user stories into solutions that enable the customer to achieve its goals as needed to support a successful project outcome
• Ensure all necessary project deliverables are completed using Vantage Point standards
• Complete and maintain all project management deliverables using Vantage Point standards
• Work within a team to produce on-time, high-quality, scalable services and deliverables
• Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing and skill development
• Participate in design, development, testing, and documentation of scalable, high-quality business solutions on the Salesforce.com platform optimizing declarative functionality as needed to support a successful project outcome
• Recommend alternate approaches and analyze impacts and facilitate sizing estimate process
• Facilitate client requirements and design sessions
• Conduct unit, integration, and performance testing and work closely with users for user acceptance testing as needed to support a successful project outcome
• Analyze and mitigate bugs and issues as needed to support a successful project outcome
• Participate in design and code reviews
• Support release planning and deployment
• Provide client training support Manage customer relationships and day-to-day interactions & escalations
• Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities
• Contribute to pre-sales customer scoping sessions with the Sales Team as necessary
  

Marketing Cloud Responsibilities

• Ability to advise clients in advanced Marketing Cloud solutions Design and build custom data models in Marketing Cloud using data extensions, write SQL queries, and advanced Automations in Automation Studio
• Execute declarative development of Salesforce Marketing Cloud Perform extensive personalization utilizing using AMPscript and dynamic send classifications Build custom preference centers utilizing cloud pages, AMPscript and SSJS Create advanced journey interactions with Marketing Cloud Social Studio, Ad Studio and Mobile Studio Create messaging strategies with Mobile Studio, utilizing Mobile Connect and Mobile Push Plan campaigns within Journey Builder Develop Ad Studio/Audience Studio solutions for campaign goals
• Use Datorama for building intelligent analysis options for clients Ability to demonstrate API calls via Postman, or similar for Client, utilizing a REST or SOAP Preferred Qualifications Strong Financial Services, Banking, Mortgage, Insurance or other relevant sub-verticals background Marketing Cloud Developer and Marketing Cloud Consultant certifications strongly preferred Experience with SOAP APIs, REST APIs and integration techniques

Marketing Cloud Required Skills & Experience

• One or more of the following Salesforce Certifications: Salesforce Marketing Cloud Administrator and/or Marketing Cloud Email Specialist certification
• HTML / CSS: Familiar with responsive design coding practices and ability to debug rendering issues Knowledge of other marketing automation solutions such as Adobe Marketing Cloud Advisory experience on Salesforce Marketing Cloud integrations to external platforms - Cloud solutions, Web Analytics, Advertising platforms Expert level understanding of declarative development of Salesforce Marketing Cloud capabilities
• Extensive experience using the Marketing Cloud Automations Studio and AMPscript Knowledge & experience of Mobile Studio and Email Studio, Journey Builder, Ad Studio, Audience Studio, and Datorama, Marketing Cloud Social Studio and Audience builder, Contact Builder, Content Builder, Web Studio, Advertising Studio, Personalization Builder, Analytics Builder, Interaction Studio
  

Qualities of the Ideal Candidate

• Thrives in a team-based, high energy, and fast-paced environment.
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Enjoys discovering, learning about, and implementing new technologies Analytical and prone to logically and methodically work through problems Strong aptitude for prioritization and multitasking in a deadline-driven environment.
• Possess a sense of urgency with strong organizational and follow-up skills.
• Ability to develop relationships with new people in a professional environment and represent Vantage Point at industry events.
• A team player with a positive demeanor with exceptional interpersonal skills with respect to internal and external interactions and relationships.
• Can exercise independent judgment and can take the lead role on mid-level to enterprise client projects, with little to no direction.
• A desire to proactively contribute to, and enhance team outputs. Working knowledge of integration software such as Mulesoft, Jitterbit, or Informatica.

Requirements

• 4-6+ years working within a Salesforce Consultant Role or a customer-facing role in an advisory capacity
• At least two years of project management experience deploying technical solutions for customers while leading a team and effectively communicating with all stakeholders
• Understanding of Agile and Waterfall's methodology Familiarity with cloud-based, enterprise-level packaged applications
• Proven success in contributing to a team-oriented environment
• Understanding of Agile application development Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews Excellent communication skills, both verbal and written, with the ability to clearly articulate and document complex messages and requirements, including User Story creation and refinement Strong aptitude for prioritization and multitasking in a deadline-driven environment
• Must be eligible to work in the United States.

Benefits

• Term Life Insurance (100% paid for by employer)
• 401(k) with 100% employer match (vests immediately)
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability Insurance (100% paid for by employer)
• Paid Time Off & Paid Holidays
• Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration

Salary Range: Compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. The range of starting pay for this role is $90,000 - $140,000 annually.

Equal Opportunity Statement

Vantage Point is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.